Service coordinator

Brotherhood of St Laurence; City of Melbourne; On-site; AUD 56,000 - 59,000; Part time

Benefits offered by this job

Salary packaging options

Career development opportunities

Leave loading 17.5%

Flexible working arrangements

Employee Assistance Program

Discounted health insurance

Annual flu vaccinations

Job summary

Brotherhood of St Laurence is seeking an experienced Service Coordinator for a casual role in Frankston, VIC. You will supervise Support at Home staff, coordinate services, and manage high-quality administration to meet participants’ needs.

The role offers salary packaging options, 17.5% leave loading, flexible working arrangements, and an Employee Assistance Program. Applications close 30 September 2026.

Qualifications

• Experience in a similar role within the Aged Care and/or Disability sectors.
• Certificate IV in Community and/or related discipline.
• Proven ability to lead and motivate teams to achieve objectives.
• Strong organizational and time-management skills.

Responsibilities

• Proactively develop and implement a consumer-driven approach to program delivery.
• Provide leadership, coaching and management to staff.
• Be the first point of contact for Participants and respond to service scheduling queries.

Skills

Aged Care experience

Disability sector experience

Leadership

Coaching

Communication

Education

Certificate IV in Community and/or related discipline

Job description

Service Coordinator

An exciting opportunity to join our team on a casual basis in Frankston.

What we offer our employees

• Salary packaging options to increase your take‑home pay – up to $18,500 can be packaged each year (via AccessPay)
• Career development opportunities
• 17.5% leave loading
• Flexible working arrangements
• Employee Assistance Program
• Discounted health insurance and annual flu vaccinations

About the role

We are seeking an experienced Service Coordinator who can provide supervision to Support at Home program Community Support Workers (CSW), as well as providing high-level administration support and service coordination to the Support at Home Participants. In this role, you will work closely with internal and external stakeholders to ensure a high quality of service is arranged and provided in accordance with the BSL Participant needs and preferences.

Salary: $41.09655 - $42.28116 per hour plus 25% casual loading based on skills and experience plus 12% superannuation (pro-rata for part‑time employment)

Key Responsibilities

• Proactively develop and implement a consumer driven approach to program delivery, to meet the changing needs of Participants and other stakeholders.
• Provide leadership, coaching and management to staff to develop a high performing team, including oversight of onboarding, training and development, and performance.
• Be the first point of contact for Participants and respond efficiently to all service scheduling related queries.
• Collaborate with the Business Support Manager and Business Support Coordinator for effective staffing allocation and structure to meet operational requirements. Ensure effective recruitment of suitably qualified staff.
• Coordinate all services requests from Case Managers and Participants, including service implementation.
• Coordinate Participant, service provider and Case Manager correspondence.

About Brotherhood of St Laurence

BSL is committed to creating an Australia free of poverty. For over 90 years, we have partnered with communities, governments, and organisations to drive systemic change and deliver services that support people across all life stages.

With more than 1,400 employees and 1,000 volunteers, we work to ensure everyone can participate fully in social, civic, and economic life with dignity and respect.

What we are looking for

We are seeking a motivated and experienced service coordinator who is passionate about driving continuous improvements and supporting BSL’s mission.

Key skills and experience

• Experience working in a similar role within the Aged Care sector and/or Disability sector.
• Certificate IV in Community and/or a related discipline
• Experience in developing, leading and motivating teams to achieve business objectives.
• Demonstrated organisational skills with a focus on achieving goals, developing workplans and setting appropriate priorities.
• Proven ability in coordinating and/or scheduling services.
• Strong computer literacy skills
• Well-developed organisational and time management skills

If this sounds like the right fit for you

We’d love to hear from you.

Applications will be reviewed as they are received, so early submission is encouraged.

If you have any questions about the role, please contact Sarah Lean-Jones on 0490 383 768 for a confidential discussion.

Applications close: 11:55 pm Wednesday 30 September 2026

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre‑employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.