Business Support Assistant

Brotherhood of St Laurence; Australia; On-site; AUD 73,000 - 79,000; Full time

Benefits offered by this job

Salary packaging up to 18,500

Career development

Leave loading 17.5%

Hybrid work

Employee Assistance Program

Health insurance discount

Free flu vaccinations

Job summary

Brotherhood of St. Laurence in Frankston is seeking a Business Support Assistant to provide administrative support to managers and clinical staff, ensuring smooth operation and respectful client service.

You will consult with clients, maintain the client management system, and design reporting to support management decisions and funding requirements, in a flexible hybrid working environment. This is a 12-month fixed-term contract with a salary range of AUD 72,644.28 to AUD 79,282.95 per year

Qualifications

• Experience in Aged, Community or Health Care sector with knowledge of funding arrangements.
• Excellent admin skills including data analysis and report generation.
• Strong communication and ability to build diverse stakeholder relationships.
• Flexible and responsive to change; implement system/process changes.
• Understanding and alignment with Brotherhood values.

Responsibilities

• Consult with clients and stakeholders to ensure understanding of services and access.
• Provide exceptional customer services to all stakeholders.
• Maintain the client management system with accurate data.
• Design and maintain reporting systems and analyze service delivery data.
• Support quality and audit processes and ensure OH&S and funding compliance.

Skills

Aged care experience

Data analysis

Reporting

Stakeholder communication

Adaptability

Values alignment

Job description

Business Support Assistant

Brotherhood of St. Laurence (BSL) is looking for a passionate and driven Business Support Assistant to join our collaborative team in Frankston on a 12-month fixed-term contract.

What we offer our employees:

At BSL, we recognise that our people are at the heart of everything we do. That's why we offer a range of benefits designed to support your wellbeing, growth, and work-life balance:

• Salary packaging options to boost your take-home pay - package up to $18,500 annually (via AccessPay)
• Genuine career development and learning opportunities
• 17.5% leave loading
• Flexible and hybrid working arrangements
• Employee Assistance Program for you and your family
• Discounted health insurance and free annual flu vaccinations

About the role:

As a Business support assistant you will provide administrative support to managers and clinical staff, ensuring the smooth operation of services while delivering exceptional and respectful customer service to clients and stakeholders.

In this dynamic role, you will:

• Consult with clients and stakeholders to ensure understanding of the services offered and to navigate the systems for access to services
• Provide exceptional customer services to all stakeholders in a responsive and respectful manner
• Maintain the client management system to ensure accurate client data including client information, rostering requirements, and relevant financial information
• Design and maintain effective reporting systems, analysis of service delivery data to support management decisions and state and federal funding requirements
• Support quality and audit processes and ensure compliance with OH&S, Aged Care Standards, legislative requirements and in line with best practice principles

Salary: $72,644.28 - $79,282.95 per annum, based on skills and experience plus 12% superannuation (pro-rata for part-time employment)

About Brotherhood of St. Laurence:

At BSL, our work is guided by a clear and powerful vision an Australia free of poverty.

For more than 90 years, we have worked alongside communities, partners, and policymakers to drive systemic change. With over 1,500 employees and 1,000 volunteers, we are united by a shared commitment to building a fairer, more inclusive society where everyone can thrive.

What we are looking for:

We're seeking someone who is not only capable, but genuinely motivated to contribute to meaningful work and make a difference.

You will bring:

• Previous experience in the Aged, Community or Health Care sector with an understanding of funding arrangements
• Excellent administration skills including accurate data analysis and report generation
• Exceptional communication skills and ability to build and maintain relationships with a diverse range of stakeholders
• Proven ability to flexible and responsive to change and implement system and process changes
• Understanding of and empathy with the values and ideals of the Brotherhood of St Laurence

Applications close: Wednesday, 26 August at 11:55 PM

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm. Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.

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