Business Support Assistant

Brotherhood of St Laurence; City of Frankston; Hybrid; AUD 73,000 - 79,000; Full time

Benefits offered by this job

Salary packaging options

Career development

Leave loading 17.5%

Hybrid working arrangements

Employee Assistance Program

Discounted health insurance

Free annual flu vaccinations

Job summary

Brotherhood of St. Laurence (BSL) in Frankston is seeking a passionate Business Support Assistant for a 12-month fixed-term contract. You will provide administrative support to managers and clinical staff, delivering respectful customer service to clients and stakeholders.

In this dynamic role, you will consult with clients, maintain the client management system, design reporting, and support quality and audit processes while ensuring OH&S and funding requirements are met.

Qualifications

• Previous experience in the Aged, Community or Health Care sector with an understanding of funding arrangements
• Excellent administration skills including accurate data analysis and report generation
• Exceptional communication skills and ability to build and maintain relationships with a diverse range of stakeholders
• Proven ability to adapt and respond to change and implement system and process changes
• Understanding of and empathy with the values and ideals of the Brotherhood of St Laurence

Responsibilities

• Consult with clients and stakeholders to understand the services offered and to navigate the systems for access to services
• Provide exceptional customer services to all stakeholders in a responsive and respectful manner
• Maintain the client management system to ensure accurate client data including client information, rostering requirements, and relevant financial information
• Design and maintain effective reporting systems, analysis of service delivery data to support management decisions and state and federal funding requirements
• Support quality and audit processes and ensure compliance with OH&S, Aged Care Standards, legislative requirements and in line with best practice principles

Skills

Customer service

Data analysis

Communication

Administrative skills

Stakeholder management

Job description

Brotherhood of St. Laurence (BSL) is looking for a passionate and driven Business Support Assistant to join our collaborative team in Frankston on a 12-month fixed-term contract.

What we offer our employees:

At BSL, we recognise that our people are at the heart of everything we do. That’s why we offer a range of benefits designed to support your wellbeing, growth, and work-life balance:

• Salary packaging options to boost your take-home pay - package up to $18,500 annually (via AccessPay)
• Genuine career development and learning opportunities
• 17.5% leave loading
• Flexible and hybrid working arrangements
• Employee Assistance Program for you and your family
• Discounted health insurance and free annual flu vaccinations
  

About the role:

As a Business support assistant you will provide administrative support to managers and clinical staff, ensuring the smooth operation of services while delivering exceptional and respectful customer service to clients and stakeholders.

In this dynamic role, you will:

• Consult with clients and stakeholders to ensure understanding of the services offered and to navigate the systems for access to services
• Provide exceptional customer services to all stakeholders in a responsive and respectful manner
• Maintain the client management system to ensure accurate client data including client information, rostering requirements, and relevant financial information
• Design and maintain effective reporting systems, analysis of service delivery data to support management decisions and state and federal funding requirements
• Support quality and audit processes and ensure compliance with OH&S, Aged Care Standards, legislative requirements and in line with best practice principles
  

Salary:

$72,651.14 - $79,272.92 per annum, based on skills and experience plus 12% superannuation (pro-rata for part-time employment)

About Brotherhood of St. Laurence:

At BSL, our work is guided by a clear and powerful vision an Australia free of poverty.

For more than 90 years, we have worked alongside communities, partners, and policymakers to drive systemic change. With over 1,500 employees and 1,000 volunteers, we are united by a shared commitment to building a fairer, more inclusive society where everyone can thrive.

What we are looking for:

We’re seeking someone who is not only capable, but genuinely motivated to contribute to meaningful work and make a difference.

You will bring:

• Previous experience in the Aged, Community or Health Care sector with an understanding of funding arrangements
• Excellent administration skills including accurate data analysis and report generation
• Exceptional communication skills and ability to build and maintain relationships with a diverse range of stakeholders
• Proven ability to flexible and responsive to change and implement system and process changes
• Understanding of and empathy with the values and ideals of the Brotherhood of St Laurence
  

Applications close:

Monday 12 October at 11:55 PM

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm. Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.