Service Coordinator

Colonial Group; City of Brisbane; On-site; AUD 44,000 - 61,000; Part time

Benefits offered by this job

Sleepover accommodation

Health insurance discounts

Vaccinations program

Job summary

Aveo's Cleveland Heights Retirement Living invites applications for a casual Service Coordinator to support residents with daily needs, inquiries and incidents. You will be part of a lively village community, covering shifts including overnights as needed and providing a trusted, friendly presence on site.

Responsibilities include assisting with meals, admin tasks, newsletters, event communications, and coordinating social activities while maintaining a high standard of shared spaces and safety

Qualifications

• Experience delivering great customer service in a community-focused environment.
• Welcoming, dependable, with ability to work autonomously.
• Willingness to adapt to ad hoc duties and shifts, including overnight stays.

Responsibilities

• Support cafe and kitchen teams during meals to create a pleasant dining experience.
• Provide admin and concierge support; assist with newsletters, event flyers and activity updates.
• Be first responder to village issues including emergencies; provide first aid when needed.
• Coordinate social and inclusive activities for residents.
• Provide all-round support including light domestic duties and maintaining shared spaces.

Skills

Customer service

Autonomy

Flexibility

Education

First Aid & CPR certificate

Job description

The Opportunity

Cleveland Heights Retirement Living is an elevated bayside community designed for comfortable, connected living. Surrounded by coastal beauty and close to shopping, healthcare and transport, it offers ease and peace of mind. As a Service Coordinator you will provide key support be a trusted and friendly presence within the village, supporting residents and assisting with day-to-day needs, enquiries, and incidents. You’ll enjoy being part of a lively community and thrive in a role with variety and strong resident connection. With our villages operating around the clock, flexible availability is required, including overnight shifts when needed.

We currently have a casual opportunity available helping our team on an ad-hoc basis with covering leave or when we need an extra pair of hands! Availability will be asked on application.

Your Impact

• Supporting café and kitchen teams during meal services to create an enjoyable dining experience
• Provide general admin and concierge services to residents and assist with any resident requestssuch as creating resident newsletters, event flyers and helping communicate activities and updates
• Be the first responder to any village issues that arise including emergency calls, safety & security issues and providing first aid where needed
• Coordinate fun, social and inclusiveactivitiesfor the residents
• Providing all‑rounder support across the village, including light domestic duties and maintaining shared spaces to a high standard
• Assisting with administrative tasks such as creating resident newsletters, event flyers and helping communicate activities and updates

What you will bring

• Experience delivering great customer service in a community‑focused environment (e.g. background in hospitality, retail, aged care or administration)
• A welcoming and dependable nature, with confidence working autonomously
• Flexibility to assist with ad hoc duties across the village, including amenities upkeep, food and beverage support, and basic admin tasks
• Confidence and responsibility to manage incidents and support residents during overnight stays
• Adaptable and flexible with rostering and shift arrangements as we staff our communities 24 hours a day
• Current First Aid & CPR Certificate (or willingness to obtain prior to employment)

What we offer

• $37.93/hr(including casual loading) + superannuation+ relevant award entitlements including penalty rates,overtimeand allowances
• Employee ReferralProgramand Employee Assistance Program
• Discounts to Health InsuranceandRetail & Leisure partner providers
• Annual flu vaccinations and skin checks
• The opportunity to build meaningful, lasting relationships with residents and contribute toour retirementcommunity
• Sleepover accommodation, allowance and amenities provided (if you stay overnight)

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company,we'reon an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide.We'rea dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.