Community Manager

Aveo; City of Brisbane; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Paid Parental Leave

Purchased Annual Leave

Annual salary reviews and annual bonus

Health and wellbeing benefits

Employee Referral Program

Employee Assistance Program

Zusammenfassung

Aveo is seeking an accomplished Community Manager for Aspley Court Retirement Village in Brisbane. You will oversee daily village operations, balancing resident satisfaction, financial performance and facilities maintenance, while leading a small on-site team with empathy and sound judgement.

You’ll foster a customer-focused culture, manage budgets in partnership with internal finance teams, and collaborate with cross-functional stakeholders to ensure a safe, welcoming environment for residents.

Qualifikationen

• Demonstrated experience in a customer-facing operations management role within a similar or related industry.
• Strong focus on continuous improvement, financial performance and customer experience.
• Proven ability to resolve resident concerns with fair, practical outcomes.
• Proficiency in managing budgets and presenting to groups.

Aufgaben

• Oversee day-to-day village operations, including compliance, safety & security, hospitality and facilities management.
• Foster a customer-focused culture through open communication and resident engagement.
• Manage the community budget in partnership with internal finance teams and resident committees.
• Lead on-site maintenance, contractors and Aveo Facilities to enhance the village environment.
• Lead a small team including recruitment, onboarding, rostering and performance management.
• Demonstrate sound judgement and resilience in complex issues and compliance obligations.
• Collaborate with diverse internal stakeholders across Facilities, Operations, Care, Marketing, Legal, Sales and Risk.

Kenntnisse

Leadership

Customer service

Financial acumen

P&L management

Stakeholder management

Team supervision

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Together let's redefine retirement living for senior Australians.

Reports to: General Manager - Operations

The Opportunity

Home to 160+ independent living villas and apartments with services, Aspley Court Retirement Village is a close-knit community set amongst beautifully landscaped gardens.

As Community Manager, you’ll oversee the village’s operations, balancing resident satisfaction, financial performance and well-maintained facilities. This hands-on leadership role will see you build a strong customer-focused culture, drive operational improvements and support your small team to navigate challenges with empathy and sound judgement. Ideal for someone with experience in retirement living or a similar customer-facing operational environment, this role offers the opportunity to make a meaningful difference to residents’ lives.

Your Impact:

• Oversee the day-to-day operations of the village, including compliance, safety & security, hospitality, on-site care and facilities management.
• Foster a strong customer-focused culture through open communication, professionalism and regular engagement with residents.
• Manage the community budget in partnership with internal finance teams and resident committees.
• Partner with your on-site maintenance team, external contractors and Aveo’s Facilities team to maintain and enhance the village environment.
• Lead your small team including recruitment, onboarding, learning compliance, rostering and performance management.
• Demonstrate sound judgement and resilience when managing complex issues, difficult interactions and compliance obligations.
• Collaborate with a broad range of internal stakeholders, including Facilities, Operations, Care, Marketing, Legal, Sales and Risk.

What you’ll bring:

• Demonstrated experience in a customer-facing operations management role within a similar or related industry.
• A proactive and self-motivated approach, with a strong focus on continuous improvement, financial performance and customer experience.
• Proven ability to resolve complex resident concerns and guide conversations toward practical, fair and positive outcomes.
• Strong financial acumen, including experience managing P&L budgets and confidence presenting to groups.
• Proficiency in Microsoft Office and the ability to quickly learn new systems, processes and legislation.

Why Aveo?

• Take ownership of your village, bring ideas to life and see the tangible impact on residents every day.
• Join a well-established, leading retirement living operator with the stability to support you and the opportunity to keep innovating.
• Paid Parental Leave and Purchased Annual Leave options
• Annual salary reviews and annual bonus incentive scheme
• Access health and wellbeing benefits, including paid leave days, health insurance, retail and leisure discounts, annual flu vaccinations and skin checks.
• Employee ReferralProgramand Employee Assistance Program

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.