Service Coordinator

IMIPIE PTY. LTD; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Supportive team environment

Career growth opportunities

Job summary

Tradewise Group is seeking a Service Coordinator to join the Ormeau, QLD team. You will schedule service work, support field technicians, and ensure timely communication with clients to deliver exceptional service.

The role requires strong organisational and communication skills, with experience in plumbing administration or service coordination. AroFlo experience is highly regarded, with opportunities for growth within a reputable company.

Qualifications

• Previous experience in a Service Coordination, Scheduling, or Plumbing Administration role is preferred.
• Strong organisational and time-management skills are essential.
• Excellent communication and customer service skills are required.
• Proficiency with job management systems; experience with AroFlo is highly regarded.
• Ability to work independently and in a close-knit team.
• Proactive approach and commitment to continuous improvement.

Responsibilities

• Coordinate and schedule daily service jobs and allocate technicians accordingly.
• Manage incoming service requests and ensure timely response to customer needs.
• Prepare and issue job orders, service documentation, and reports.
• Liaise with clients regarding job status, variations, and follow-up actions.
• Support quoting, invoicing, and general administration related to service work.
• Track progress of ongoing jobs to ensure they meet Tradewise standards and deadlines.
• Maintain communication with the Service Manager and Technicians to ensure smooth workflow.
• Assist with the coordination of after-hours and emergency call-out work.

Skills

Organisational skills

Time-management

Communication

Customer service

Independent work

Proactive/continuous improvement

Tools

AroFlo

Job description

Service Coordinator – Tradewise Group QLD

Tradewise Group is a well-respected Commercial Plumbing Company boasting a fantastic company culture and a reputable customer portfolio. We pride ourselves on delivering excellence, reliability, and responsiveness to our clients 24/7 | 365 days a year.

We specialise in all facets of plumbing across shopping centres, commercial properties, and industrial sites, offering services that extend beyond plumbing — including pumping systems, fire systems, excavation/rectification works, and minor project works.

Due to ongoing growth and business success, Tradewise Group is seeking an experienced Service Coordinator to join our expanding Service Department in Ormeau QLD. This role plays a key part in coordinating day-to-day service operations, supporting field technicians, and ensuring our customers receive exceptional service and timely communication.

About the Role

The Service Coordinator will work closely with our Service Technicians, Supervisors, and Management team to schedule, allocate, and oversee service jobs from start to finish. This role is ideal for someone who thrives in a fast-paced, dynamic environment, can multi-task, and has strong organisational and communication skills.

Key Responsibilities

Coordinate and schedule daily service jobs and allocate technicians accordingly

Manage incoming service requests and ensure timely response to customer needs

Prepare and issue job orders, service documentation, and reports

Liaise with clients regarding job status, variations, and follow-up actions

Support quoting, invoicing, and general administration related to service work

Track progress of ongoing jobs to ensure they meet Tradewise standards and deadlines

Maintain communication with the Service Manager and Technicians to ensure smooth workflow

Assist with the coordination of after-hours and emergency call-out work

What We’re Looking For

Previous experience in a Service Coordination, Scheduling, or Plumbing Administration role (preferred)

Strong organisational and time-management skills

Excellent communication and customer service skills

Proficiency with job management systems (experience with AroFlo highly regarded)

Ability to work both independently and as part of a close-knit team

A proactive approach and commitment to continuous improvement

What You’ll Receive

Competitive salary commensurate with experience

Supportive and collaborative work environment

Career growth opportunities within a respected and expanding company

Your application will include the following questions:

• How many years' experience do you have in a Plumbing Role?
• How many years' experience do you have as a service coordinator?
• Do you have a current Police Check (National Police Certificate) for employment?
• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• Do you have a current Australian driver's licence?
• Which of the following Microsoft Office products are you experienced with?
• Do you have experience in a role which requires relationship management experience?

What can I earn as a Service Coordinator