Administration Manager

MTC Gas; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Leadership role

Collaborative management team

Process improvement impact

Long-term career

Job summary

MTC Gas, based in Brisbane, seeks an experienced Administration Manager to lead the Administration Team and drive operational excellence across the business. This hands-on leadership role balances people leadership with day-to-day operational responsibilities in a fast-paced environment.

You will mentor staff, manage workloads, and collaborate with operational leaders to deliver efficient administrative support, while maintaining high customer service standards and process improvements.

Qualifications

• Leads and develops the Administration Team to high performance.
• Strong focus on customer service standards and client satisfaction.
• Identifies and drives process improvements across office operations.
• Mentors staff with regular feedback and performance management.
• Excellent verbal and written communication with stakeholders.
• Able to prioritise competing demands in a fast-paced environment.
• Experience leading admin, customer service or office management teams.

Responsibilities

• Leading, mentoring and supporting the Administration Team
• Managing the day-to-day operations of the administration function
• Overseeing customer service standards and ensuring client satisfaction
• Monitoring team workloads and allocating resources to meet business demands
• Coaching and developing team members through regular feedback and performance management
• Identifying opportunities to improve processes and increase operational efficiency
• Working closely with operational leaders to support business objectives
• Managing escalated customer enquiries and resolving issues professionally
• Ensuring administration systems and records are accurate and maintained

Skills

People leadership

Customer service

Process improvement

Team mentoring

Communication

Time management

Decision making

Change management

Job description

MTC Gas is a leading gas fitting and gas civil services company based in Brisbane's northern suburbs. With more than 100 employees and subcontractors, we provide essential services to major gas network owners and suppliers across South East Queensland.

We are seeking an experienced and motivated Administration Manager to lead our Administration Team and help drive operational excellence across the business.

About the role

This is a hands-on leadership role suited to an experienced administration professional who enjoys leading people, improving processes and ensuring the smooth day-to-day operation of a busy office.

Reporting directly to the Business Operations Manager, you will be responsible for leading our administration team, overseeing customer service functions and ensuring the efficient delivery of administrative support across the business. You will play a key role in mentoring staff, managing workloads and identifying opportunities to improve systems and processes.

This role requires someone who can confidently balance people leadership with operational responsibilities in a fast-paced environment.

Your responsibilities will include:

• Leading, mentoring and supporting the Administration Team
• Managing the day-to-day operations of the administration function
• Overseeing customer service standards and ensuring a high level of client satisfaction
• Monitoring team workloads and allocating resources to meet business demands
• Coaching and developing team members through regular feedback and performance management
• Identifying opportunities to improve processes and increase operational efficiency
• Working closely with operational leaders to support business objectives
• Managing escalated customer enquiries and resolving issues professionally
• Ensuring administration systems and records are accurate and maintained

What we're looking for

We are looking for someone who is:

• An experienced leader with a proven ability to manage and develop high-performing teams
• Highly organised with exceptional time management skills
• A confident decision-maker who can prioritise competing demands
• An excellent communicator with strong interpersonal skills
• Customer-focused with the ability to build positive relationships both internally and externally
• Proactive, solutions-focused and able to adapt in a fast-paced environment
• Comfortable managing change and driving continuous improvement
• Previous leadership experience within administration, customer service or office management is essential. Experience within the trades, construction, utilities or service industries will be highly regarded but is not essential.

What's on offer

• Leadership opportunity within a growing and successful business
• Supportive and collaborative management team
• Opportunity to influence business processes and drive improvements
• Stable, long-term career opportunity within an essential services industry