Service Coordinator

Nqpetro Pty Ltd; Cairns Regional; Presencial; AUD 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent Full-Time Employment

Immediate Start

Competitive Compensation

Positive Work Culture

Resumo da oferta

Nqpetro Pty Ltd is seeking a Service Coordinator to join the Cairns team, charged with scheduling service technicians, managing resources, and ensuring SLAs are met.

You will build strong relationships with customers, monitor performance, and lead a small service team to drive continuous improvement and strategic maintenance initiatives, contributing to service excellence and reliable client outcomes.

Qualificações

• Proven experience in managing staff and customers in a service environment.
• Demonstrated ability to build strong relationships with customers, colleagues, and management.
• Strong leadership skills, including excellent communication (verbal and written) and motivation abilities.
• Proficiency in financial management, including budget management.
• Ability to evaluate and respond to changing operational needs effectively.
• Strong computer skills to support scheduling and data management.

Responsabilidades

• Scheduling and Coordination: Efficiently plan and schedule Service Technicians, ensuring resources and SLAs.
• Customer Relationship Building: Foster and maintain strong relationships with customers.
• Performance Monitoring: Oversee KPIs including productivity, efficiency, re-visits, WIP, billing.
• Leadership and Development: Provide leadership, guidance, and training to the service team.
• Strategic Development: Continuously develop and implement strategies to enhance maintenance and service effectiveness.

Conhecimentos

Service Environment Experience

Relationship Building

Leadership Skills

Financial Management

Adaptability

Technical Skills

Descrição da oferta de emprego

At Nqpetro, we pride ourselves on delivering top-notch service to our valued customers. We are currently seeking a Service Coordinator to join our dedicated Cairns team. If you have a passion for ensuring that service excellence is not just a goal but a guarantee, we want to hear from you.

Job Description

As a Service Coordinator, you will play a pivotal role in our commitment to providing exceptional service. Your primary responsibilities will include:

• Scheduling and Coordination: Efficiently plan and schedule Service Technicians, ensuring the availability of necessary resources and adherence to Service Level Agreements (SLAs).
• Customer Relationship Building: Foster and maintain strong relationships with our customers, working tirelessly to enhance the quality of service and meet customer requirements.
• Performance Monitoring: Oversee and ensure the achievement of key performance indicators, including productivity, efficiency, re-visits, work-in-progress, and billing cycles.
• Leadership and Development: Provide leadership, guidance, and training to the service team, promoting a culture of continuous improvement and learning.
• Strategic Development: Continuously develop and implement strategies to enhance maintenance and service effectiveness.

Qualifications

To excel in this role, you should bring the following skills and experience:

• Service Environment Experience: Proven experience in managing staff and customers in a service environment.
• Relationship Building: Demonstrated ability to build strong relationships with customers, colleagues, and management.
• Leadership Skills: Strong leadership skills, including excellent communication (verbal and written) and motivation abilities.
• Financial Management: Proficiency in financial management, including budget management.
• Adaptability: Ability to evaluate and respond to changing operational needs effectively.
• Technical Skills: Strong computer skills to support scheduling and data management.

What We Offer

When you join our team, you can expect:

• Permanent Full-Time Employment: We offer job security with full-time positions.
• Immediate Start: Get started on your career journey without delay.
• Competitive Compensation: Enjoy competitive wages and excellent employment conditions.
• Positive Work Culture: Experience a fantastic work culture where you're not just a number but a valued member of our team.

If you're eager to join a company that values its team, fosters a dynamic environment, and boasts a stellar reputation in the industry, your journey begins today! This opportunity is unfolding right now, so act swiftly –