Service Coordinator

Total Commercial Equipment; Adelaide; On-site; AUD 45,000 - 65,000; Full time

Job summary

Total Commercial Equipment in Thebarton, SA, is seeking a proactive Service Coordinator to keep customers informed, manage technician and contractor schedules, and drive efficient service delivery. The role connects customers, technicians and service contractors from initial enquiry through invoicing and close-out, demanding attention to detail and clear communication.

You will contribute ideas to improve how the Service Department operates, with a varied workload across scheduling,

Qualifications

• Experience in service coordination, scheduling or customer service.
• Strong organisational skills and the ability to manage changing priorities.
• Clear, professional communication with customers, colleagues and contractors.

Responsibilities

• Coordinate service bookings and technician/contractor schedules, communicating changes promptly.
• Respond to customer enquiries and provide updates on bookings, job progress and service outcomes.
• Prepare quotes, invoices and service documentation, maintaining accurate records.
• Follow up completed work and ensure jobs are properly closed out with customers and in the service management system.
• Prepare preventative maintenance quotes and contact existing customers to arrange bookings.
• Review service debtors weekly and follow up outstanding accounts in line with requirements.

Skills

Service coordination

Scheduling

Customer service

Organisational skills

Tools

Service management system

Scheduling software

Invoicing software

Job description

Coordinate service bookings, keep customers informed and support efficient service delivery for a growing South Australian commercial kitchen and laundry equipment business.

Key selling points

Join a South Australian owned business serving customers across Australia.

Enjoy a varied role across scheduling, customer service and administration.

Contribute ideas and help improve how our Service Department operates.

Total Commercial Equipment

Location: Thebarton, South Australia
Employment type: Full time - 38 hours per week
Remuneration: $40.00 per hour

About the role

Keep our customers informed, our technicians organised and our service jobs moving.

We are looking for an organised and proactive Service Coordinator who enjoys working with people, managing competing priorities and following tasks through to completion.

You will be a key link between our customers, technicians and service contractors, coordinating service work from the initial enquiry through to invoicing and job close out. Your attention to detail and clear communication will help ensure customers receive timely service and our team has the information needed to deliver it.

About Total Commercial Equipment

Total Commercial Equipment is a proudly South Australian owned and operated business. We supply, install, service and maintain commercial kitchen and laundry equipment for customers across a wide range of industries throughout Australia.

Our success is built on quality products, customer service and the expertise of our people. We value teamwork, safety, accountability and a practical approach to improving how we work.

What you will do

Coordinate service bookings and technician and contractor schedules, communicating changes promptly.

Respond to customer enquiries and provide clear updates on bookings, job progress and service outcomes.

Prepare quotes, invoices and service documentation, maintaining accurate customer, job and billing records.

Follow up completed work and ensure jobs are properly closed out with customers and within our service management system.

Prepare preventative maintenance quotes and proactively contact existing customers to arrange bookings.

Review service debtors weekly and follow up outstanding accounts in accordance with TCE requirements.

Work closely with technicians and other departments to resolve issues and improve service delivery.

What you will bring

Experience in service coordination, scheduling or customer service.

Strong organisational skills and the ability to manage changing priorities.

Clear, professional communication with customers, colleagues and contractors.

Accurate administration and data entry skills, with close attention to detail.

Experience using service management, scheduling or invoicing systems.

A practical approach to solving problems, working with others and following through on commitments.

You will have a varied role with a direct impact on the customer experience and the effectiveness of our Service Department. Working closely with colleagues across the business, you will have the opportunity to contribute ideas, improve processes and take pride in seeing service work through to completion.