Service Coordination Administrator - Dispatch & Operations Hub

Randstad; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Randstad Australia is seeking a well-organised full-time Administrator to join their high-performing team in Adelaide. This fast-paced role acts as a central hub, coordinating clients and field teams to keep operations running smoothly.

You will manage scheduling, dispatch, and admin tasks, using ERP or internal systems, with a strong focus on customer service and proactive problem-solving. The role requires a proactive, collaborative approach and a commitment to delivering excellent service.

Qualifications

• Experience in a Service Administration, Operations, or Service Coordination role.
• Proficiency with Microsoft Office and internal database systems.
• Excellent communication and customer-focused interpersonal skills.
• Can-do attitude with problem-solving and adaptability.
• Team player with collaborative mindset.

Responsibilities

• Scheduling & Dispatch: Coordinating service teams/technicians across Australia daily, processing work orders, and prioritising incoming requests to meet customer SLAs.
• Workflow Management: Managing works in progress (WIP) and collaborating with teams to reduce outstanding tasks and streamline operations.
• System Administration: Utilizing internal job management/ERP software to enter project details, track progress, and order required materials.
• Office Operations: Managing general administrative duties including phone and email enquiries, data entry, invoice processing, client reporting, and maintaining compliance records.

Skills

Service administration

MS Office

Database systems

Customer service

Problem solving

Team collaboration

Tools

ERP software

Job description

Randstad Australia is seeking a well-organised full-time Administrator to join their high-performing team in Adelaide. This fast-paced role acts as a central hub, coordinating clients and field teams to keep operations running smoothly.

You will manage scheduling, dispatch, and admin tasks, using ERP or internal systems, with a strong focus on customer service and proactive problem-solving. The role requires a proactive, collaborative approach and a commitment to delivering excellent service.