Service Admin & Dispatch Coordinator

Randstad Australia; Adelaide; On-site; AUD 50,000 - 70,000; Full time

Job summary

Randstad Australia is seeking a well-organised Administrator to join their fast-paced, national team. You will act as the central hub connecting clients and field teams, handling scheduling, dispatch, data entry and reporting with a customer-centric mindset.

The role focuses on coordinating service technicians across Australia, managing WIP, processing invoices, and ensuring compliance with internal processes. A can-do attitude and strong communication are essential.

Qualifications

• Experience in a Service Administration, Operations, or Service Coordination role.
• Proficient with MS Office and internal database systems.
• Strong communication and interpersonal skills with a customer-centric focus.
• Can-do attitude, problem-solving, and feet-on-the-ground mindset.

Responsibilities

• Scheduling & Dispatch: Coordinating service teams across Australia daily and processing work orders to meet customer SLAs.
• Workflow Management: Managing WIP and collaborating to reduce outstanding tasks and streamline operations.
• System Administration: Entering project details, tracking progress, and ordering materials in internal ERP system.
• Office Operations: Handling phone and email enquiries, data entry, invoicing, client reporting and compliance records.

Skills

Scheduling

Dispatch coordination

Workflow management

System administration

Office operations

Microsoft Office

Customer service

Team player

Tools

Internal database systems

Job description

Randstad Australia is seeking a well-organised Administrator to join their fast-paced, national team. You will act as the central hub connecting clients and field teams, handling scheduling, dispatch, data entry and reporting with a customer-centric mindset.

The role focuses on coordinating service technicians across Australia, managing WIP, processing invoices, and ensuring compliance with internal processes. A can-do attitude and strong communication are essential.