Administration

Randstad; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Randstad Australia is seeking a well-organised full-time Administrator to join their high-performing team in Adelaide. This fast-paced role acts as a central hub, coordinating clients and field teams to keep operations running smoothly.

You will manage scheduling, dispatch, and admin tasks, using ERP or internal systems, with a strong focus on customer service and proactive problem-solving. The role requires a proactive, collaborative approach and a commitment to delivering excellent service.

Qualifications

• Experience in a Service Administration, Operations, or Service Coordination role.
• Proficiency with Microsoft Office and internal database systems.
• Excellent communication and customer-focused interpersonal skills.
• Can-do attitude with problem-solving and adaptability.
• Team player with collaborative mindset.

Responsibilities

• Scheduling & Dispatch: Coordinating service teams/technicians across Australia daily, processing work orders, and prioritising incoming requests to meet customer SLAs.
• Workflow Management: Managing works in progress (WIP) and collaborating with teams to reduce outstanding tasks and streamline operations.
• System Administration: Utilizing internal job management/ERP software to enter project details, track progress, and order required materials.
• Office Operations: Managing general administrative duties including phone and email enquiries, data entry, invoice processing, client reporting, and maintaining compliance records.

Skills

Service administration

MS Office

Database systems

Customer service

Problem solving

Team collaboration

Tools

ERP software

Job description

Our client is a dynamic, Australian-owned national organisation that prides itself on delivering exceptional service. Operating in a fast-paced environment, they are looking for a well-organised and efficient full-time Administrator to join their high-performing, successful team.

The Role

The Role In this fast-paced position, you will be the central hub connecting clients and field/service teams. Your daily responsibilities will include:

• Scheduling & Dispatch: Coordinating service teams/technicians across Australia daily, processing work orders, and prioritising incoming requests to meet customer SLAs.
• Workflow Management: Managing works in progress (WIP) and collaborating with teams to reduce outstanding tasks and streamline operations.
• System Administration: Utilizing internal job management/ERP software to enter project details, track progress, and order required materials.
• Office Operations: Managing general administrative duties including phone and email enquiries, data entry, invoice processing, client reporting, and maintaining compliance records.

About You

• Proven Experience: Prior experience in a Service Administration, Operations, or Service Coordination role.
• Tech Savvy: Confidence using the Microsoft Office Suite and experience adapting to internal database systems.
• Soft Skills: Strong communication and interpersonal skills with a deeply customer-centric focus.
• Mindset: A "can-do" attitude, excellent problem-solving skills, and the ability to think on your feet.
• Team Player: A passion for delivering excellent outcomes and a willingness to go above and beyond in a collaborative environment.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.