Service Contracts Administrator - SLA & Client Support

ARA Technology Services; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee assistance programme

Job summary

ARA Technologies, based in Rydalmere NSW, is seeking a dynamic Service Admin to join our close-knit team. This role provides daily operational and administrative support for Service Contracts and client requests, ensuring SLA targets are met and records are accurate.

You will manage job lifecycle, update customer portals, generate job cards, order materials, coordinate stock, and assist with accounts payable for service works.

Qualifications

• Cert IV in Business Administration or equivalent is preferred.
• Experience in fast-paced service environment is essential.
• Strong customer service focus with excellent communication.

Responsibilities

• Provide daily operational and administrative support for Service Contracts and client requests.
• Manage the job lifecycle from notification to completion.
• Update all Customer Portals as required.
• Generate accurate Job Cards for NSW Field Staff and Work Orders for sub-contractors.
• Order materials, stock and transportation as required.
• Ensure accurate information in the Job Management System.
• Assist accounts payable for service works.
• Monitor and report on SLA performance.
• Coordinate stock inventory and documentation.

Skills

Customer service

MS Word

MS Excel

MS Outlook

Organizational skills

Verbal communication

Written communication

Attention to detail

Education

Cert IV in Business Administration

Tools

Microsoft Office

Job description

ARA Technologies, based in Rydalmere NSW, is seeking a dynamic Service Admin to join our close-knit team. This role provides daily operational and administrative support for Service Contracts and client requests, ensuring SLA targets are met and records are accurate.

You will manage job lifecycle, update customer portals, generate job cards, order materials, coordinate stock, and assist with accounts payable for service works.