Service Administration Officer

ARA Electrical Engineering Services; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Full-time role

Training & development

EAP

Modern office

Career progression

Supportive team

Job summary

ARA Electrical Engineering Services in Ingleburn NSW is seeking a highly organised Service Administration Officer to join our growing team. You will coordinate service technicians, manage work orders, invoices, and reporting to support the Service & Maintenance division.

The ideal candidate has strong organisational skills, excellent communication, and experience with ERP or service management software, enabling efficient customer interactions and smooth project administration.

Qualifications

• Strong organisational skills and time management are essential.
• Excellent verbal and written communication abilities.
• High attention to detail and accuracy in admin tasks.
• Ability to prioritise multiple tasks in a dynamic environment.
• Experience using ERP or service management software is highly regarded.

Responsibilities

• Coordinate and schedule service technicians and maintenance works.
• Manage customer service requests and work order administration.
• Prepare purchase orders and service documentation.
• Process invoices and assist with customer billing enquiries.
• Maintain service records, asset registers, and compliance documentation.
• Liaise with customers, suppliers, subcontractors, and internal stakeholders.
• Assist with monthly reporting and administrative support.
• Support the Service Manager and broader operations team.

Skills

Organisational skills

Time management

Verbal and written communication

Attention to detail

Prioritisation

Tools

ERP systems

Service management software

Maintenance systems

Job description

ARA Electrical Engineering Services – Ingleburn NSW

Join a Leading Electrical & Infrastructure Contractor

ARA Electrical is seeking a highly organised and proactive Service Administration Officer to join our growing team. This role is critical in supporting our Service & Maintenance division, ensuring the smooth coordination of technicians, customer communications, work orders, invoicing, and reporting activities.

If you're an administration professional who thrives in a fast-paced environment and enjoys working with customers, field personnel, and project teams, we'd love to hear from you.

About ARA Electrical

ARA Electrical delivers electrical, communications, high voltage, renewable energy, and infrastructure solutions across commercial, industrial, government, utilities, and data centre sectors throughout Australia. With a strong reputation for safety, quality, and customer service, we continue to invest in our people and provide long-term career opportunities.

Key Responsibilities

• Coordinate and schedule service technicians and maintenance works
• Manage customer service requests and work order administration
• Prepare purchase orders, and service documentation
• Process invoices and assist with customer billing enquiries
• Maintain service records, asset registers, and compliance documentation
• Liaise with customers, suppliers, subcontractors, and internal stakeholders
• Assist with monthly reporting and administrative support
• Support the Service Manager and broader operations team

About You

• Previous experience in an administration, service coordination, or customer service role
• Strong organisational and time management skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Ability to prioritise multiple tasks in a dynamic environment
• Experience using ERP, service management, or maintenance systems will be highly regarded
• A positive attitude and team-focused approach

What's on Offer

• Secure, full-time position
• Career progression opportunities within a national organisation
• Supportive and professional team environment
• Ongoing training and development
• Employee Assistance Program (EAP)
• Modern office environment
• Diverse and challenging work across multiple industries