Customer Tech Support Specialist: Diagnose & Resolve

Programmed Maintenance Services; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Programmed Maintenance Services in Clayton, VIC is recruiting a Customer Technical Support Specialist to join a growing team supporting customers across Australia and New Zealand. This hands-on role requires listening, diagnosing problems and providing practical solutions while coordinating further assistance when required.

You will troubleshoot hardware, software and equipment-related issues, explain technical information in clear terms, and work with internal teams to ensure timely resolutions

Qualifications

• Experience troubleshooting hardware, software or equipment
• Strong customer service and communication skills
• Logical, analytical approach to problem solving
• Ability to explain technical information simply
• Organised with good time management
• Proactive, self-motivated and able to work independently

Responsibilities

• Respond to customer enquiries via phone and email
• Listen to customers, understand issues and diagnose problems
• Troubleshoot hardware, software and equipment-related issues
• Research and identify practical solutions
• Manage and prioritise customer cases through to resolution
• Follow up to ensure issues are resolved
• Coordinate external technicians when onsite assistance is required
• Explain technical information to customers with varying knowledge levels
• Escalate complex issues when required
• Collaborate with internal teams to deliver timely solutions

Skills

Troubleshooting hardware

Troubleshooting software

Customer service

Communication skills

Job description

Programmed Maintenance Services in Clayton, VIC is recruiting a Customer Technical Support Specialist to join a growing team supporting customers across Australia and New Zealand. This hands-on role requires listening, diagnosing problems and providing practical solutions while coordinating further assistance when required.

You will troubleshoot hardware, software and equipment-related issues, explain technical information in clear terms, and work with internal teams to ensure timely resolutions