Technical Support Engineer – RVM Systems & Sustainability

Tomra; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Purpose-driven work

Collaborative teams

Planet-positive impact

Job summary

TOMRA is seeking a Technical Support Engineer in Australia to be the local technical expert for TOMRA’s reverse vending machines. You will bridge TOMRA Collection Australia, customers, technicians, and system users, with roles ranging from recent graduates to experienced engineers.

You will build product understanding, analyze machine data, develop and test performance improvements, and create training materials. This is a hands-on role focused on delivering reliable service and solutions.

Qualifications

• Engineering degree in Mechatronics, Mechanical or Electrical
• Strong data analysis capabilities
• Clear communication with stakeholders
• Solution- and result-driven mindset
• Ability to learn and adapt new concepts
• Hands-on or field experience preferred
• Experience developing products or system improvements

Responsibilities

• Understand TOMRA product portfolio end-to-end
• Analyze data from installed machines per SLA notes
• Propose, test and implement performance improvements
• Serve as escalation point for technical queries
• Perform software and hardware testing
• Create training material and product docs
• Deliver training to Technicians and Service Centre Operators
• Develop market-specific equipment solutions
• Support projects within TCA
• Assist machine installation and deployment
• Implement improvements across TCA's RVM portfolio

Skills

Mechatronics/Maint mech/electrical

Data analysis

Clear communication

Solution-focused

Adaptive learner

Hands-on/field experience

Product/system improvement

Education

Engineering degree in Mechatronics, Mechanical or Electrical

Job description

TOMRA is seeking a Technical Support Engineer in Australia to be the local technical expert for TOMRA’s reverse vending machines. You will bridge TOMRA Collection Australia, customers, technicians, and system users, with roles ranging from recent graduates to experienced engineers.

You will build product understanding, analyze machine data, develop and test performance improvements, and create training materials. This is a hands-on role focused on delivering reliable service and solutions.