Service Centre Operator Full-Time

Tomra; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Purpose-driven company

Collaborative teams

Impactful work

Job summary

Tomra Sydney is seeking a customer-focused Dispatch/Support Technician to join our Service Centre team. This full-time role operates 7 days a week from our Sydney office in St Leonards, with a shift roster including one weekend day.

You will provide hotline technical support, handle customer queries, monitor systems via a web portal, coordinate onsite maintenance and liaise with technicians and partners to resolve issues.

Qualifications

• Experience in dispatch or scheduling is preferred.
• Excellent time management and communication skills.
• Detail-oriented with a collaborative team approach.

Responsibilities

• Provide hotline technical support to partners and colleagues in the field
• Assist with customer queries and complaints
• Monitor systems and run diagnostics via a web-based portal
• Interact with technicians, colleagues and partners visiting sites
• Analyse anomalies and take corrective actions
• Perform configurations and changes to the machines remotely online
• Dispatch field service staff to coordinate onsite maintenance and repairs

Skills

Customer service

Dispatch

Scheduling

Time management

Communication

Attention to detail

Adaptability

Teamwork

Tech savvy

Job description

Company Description

At TOMRA, we’re not just recycling - we’re reinventing it.

Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and out of our oceans, streets, and landfills. Thanks to our cutting-edge reverse vending technology, used containers get a second (and third, and fourth!) chance at life turning back into containers again and again.

With over 900 collection points across New South Wales, Queensland, Northern Territory, Western Australia, Victoria, and Tasmania, we’re proud to be making a real difference across Australia.

When you join TOMRA, you become a Looper and part of a passionate crew that’s all about doing good for the planet and our communities. We live and breathe our values of Responsibility, Passion, and Innovation, and we’re always looking for people who share that energy to join us.

We’re also proud to be an equal opportunity employer, celebrating the diversity of our team and the communities we serve. No matter your background, culture, language, or life journey- your perspective matters here.

Ready to loop in?

Learn more at www.myTOMRA.com.au and follow us on Facebook, Instagram, X, and LinkedIn.

Job Description

This is a full-time role in a team that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.

The Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia wide customer service. You will be required to interface with our partners, technicians and customers. This role is heavily team based so we are looking for someone who enjoys working with others and thrives in a team environment.

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster that includes 1 weekend day a week.

What you’ll be doing:

• Provide hotline technical support to partners and colleagues in the field
• Assist with customer queries and complaints
• Monitor systems and run diagnostics via a web-based portal
• Interact with technicians, colleagues and partners visiting sites
• Analyse anomalies and take corrective actions
• Perform configurations and changes to the machines remotely online
• Dispatch field service staff in order to coordinate onsite maintenance and repairs

Qualifications

• A passion for customer service
• Previous experience with dispatch or scheduling (preferred)Good time management skills
• Strong communications skills
• High attention to detail
• Adaptability
• A team mentality
• Competent with technology

Additional Information

What's in it for you?

• Be part of a purpose-driven organisation making a real impact on sustainability.
• Work with passionate, collaborative teams in a supportive environment.
• Be a part of doing great things for the planet and communities!

Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, X, and LinkedIn