Customer Experience Expert

O'Brien Glass Industries; Melbourne; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Competitive hourly rate

Job summary

O’Brien Glass Industries in Melbourne is seeking a part-time Face to Face Customer Service, Sales & Administration professional to deliver exceptional service to automotive glass customers. The role runs Tuesday to Saturday, 8:00am–1:00pm (25 hours per week) with some Saturdays possible as full shifts at overtime rates.

You will greet customers, handle enquiries, sell accessories, schedule repairs, and assist with daily operations in a fast-paced, customer-focused environment.

Qualifications

• Strong customer service experience, face-to-face preferred.
• Excellent verbal and written communication skills.
• Professional presentation and a positive attitude.
• Ability to solve problems and create customer-focused solutions.
• Strong time management in a busy environment.
• MS Office proficiency (intermediate–advanced).
• Administration experience supporting daily operations.

Responsibilities

• Deliver warm, professional face-to-face customer service.
• Sell vehicle accessory products and educate customers on services.
• Greet customers and visitors with a positive attitude.
• Manage phone, email and in-person enquiries.
• Support the Service Centre Manager with daily operations.
• Update customers on repair lead times.
• Conduct basic vehicle repair inspections.
• Educate customers on the full range of services.
• Schedule repair bookings and manage workflow.
• Issue invoices and raise job authorities.
• Resolve customer concerns and follow up queries.

Skills

Face-to-face customer service

Verbal communication

Written communication

Professional presentation

Customer-focused problem solving

Time management

MS Office skills

Administration experience

Sales aptitude

Driver's license

Australian work rights

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Perm Part‑Time | $34.28 p/h + Super

Join a trusted national brand where your customer service skills truly make an impact.

Our Tullamarine Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Rostered Hours: Tuesday to Saturday, 8:00am–1:00pm (25 hours per week)
• Flexibility: Some Saturdays may be full‑day shifts, with a rostered weekday off to balance hours. Full‑day Saturday work will be paid at overtime rates after standard hours, with standard hours paid including shift loadings

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem‑solve and create customer‑focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

At O’Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O’Brien is also part of Belron****®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.