Customer Experience Expert

Belron; Melbourne; On-site; AUD 39,000 - 55,000; Part time

Job summary

O'Brien, part of Belron, is seeking a Face to Face Customer Service, Sales & Administration professional for our Tullamarine Service Centre. The role is 25 hours per week, Tuesday to Saturday, 8:00am–1:00pm, with some Saturdays full-day at overtime.

You will deliver friendly customer service, drive sales of vehicle accessories, manage inquiries, and support daily operations. Ideal candidates have strong communication, time management, MS Office skills, and a valid driver’s licence with

Qualifications

• Face-to-face customer service experience.
• Strong verbal and written communication skills.
• Ability to manage time and prioritise in a busy environment.
• Full Australian work rights and a current driver's licence.

Responsibilities

• Deliver warm, professional face-to-face customer service.
• Sell Vehicle Accessory Products and educate customers on services.
• Greet customers and visitors with a positive attitude.
• Manage phone, email and in-person enquiries.
• Support the Service Centre Manager with daily operations.
• Update customers on repair lead times and scheduling.
• Conduct basic vehicle inspections and manage bookings.
• Issue invoices and raise job authorities, follow up on queries.

Skills

Face-to-face service

Sales

Administration

Microsoft Office

Communication skills

Time management

Driver's license

Australian work rights

Tools

Microsoft Office

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Perm Part‑Time | $34.28 p/h + Super

Join a trusted national brand where your customer service skills truly make an impact. Our Tullamarine Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers. If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

Rostered Hours: Tuesday to Saturday, 8:00am–1:00pm (25 hours per week). Flexibility: Some Saturdays may be full‑day shifts, with a rostered weekday off to balance hours. Full‑day Saturday work will be paid at overtime rates after standard hours, with standard hours paid including shift loadings.

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team. You will have:

• Strong customer service experience (face‑to‑face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem‑solve and create customer‑focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

At O'Brien®

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.

O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

Privacy:

To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies:

O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‑being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® also has been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.