Customer Experience Expert

O'Brien Group; Darwin; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing learning and development

Incentive programs

Supportive team and leadership

Uniform provided

Career progression opportunities

Job summary

O'Brien Group is looking for a motivated Customer Experience Leader in Darwin, NT, to support their Automotive Glass Service Centre. You'll play a key role in delivering exceptional customer service and leading a dedicated team.

This is an excellent opportunity to enhance your leadership skills in a respected national brand offering career progression. Candidates should have a passion for customer care and the ability to thrive in a fast-paced environment.

Qualifications

• Passion for delivering outstanding customer experiences.
• Experience in leading teams in a busy environment.
• Strong communication and influencing skills.

Responsibilities

• Lead customer service and support the daily running of the Service Centre.
• Deliver exceptional service to customers.
• Communicate clearly with customers regarding job progress.

Skills

Customer service delivery

Team leadership

Strong communication skills

Resilience

Organizational skills

Stakeholder engagement

IT skills (MS Office)

Job description

## Customer Experience LeaderApplylocations: Darwin, NTtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 2, 2026 (29 days left to apply)job requisition id: JR72114Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.--**Full Time | Monday–Friday + Occasional Saturdays (Overtime Paid)** **Monthly Pay | Career Growth | Supportive Team**Grow your leadership skills with Australia’s leading glass specialist!Ready to take the next step in your automotive career?O’Brien is seeking a motivated and customer‐focused **Customer Experience Leader** to support the Service Centre Manager and help drive exceptional face to face customer service within our **Berrimah** Automotive Glass Service Centre.If you’re passionate about people, thrive in a fast‐paced environment, and are looking to grow your career with an industry leader, this is the opportunity for you.## ## **Why Join O’Brien?**O’Brien Glass is a trusted household name, known for delivering high‐quality service and genuine care. We invest in our people through ongoing development, recognition programs and a supportive team culture — giving you the platform to grow your career.## ## **About the Role**As the Customer Experience Leader, you’ll play a key role in the day‐to‐day operations of the Service Centre. You’ll lead customer service delivery, support the team, and ensure every customer receives a first‐class experience.This role is ideal for someone who is **career‐driven**, confident, and eager to step up into leadership. **Automotive industry experience is highly regarded** but not essential.## ## **Key Responsibilities*** Lead customer service and support the daily running of the Service Centre* Deliver exceptional service to new and existing customers* Communicate clearly with customers regarding lead times and job progress* Conduct repair inspections and convert repair opportunities into sales* Raise Job Authorities and invoices using our Service Centre systems* Support the Service Centre Manager with operational tasks as required## ## **What You’ll Bring*** A genuine passion for delivering outstanding customer experiences* Experience leading or managing teams in a busy environment* Strong communication skills with a confident, engaging approach* Resilience and adaptability in a fast‐changing environment* Excellent time management and organisational skills* Strong stakeholder engagement and influencing skills* Solid IT skills, particularly with MS Office* Automotive industry experience (highly desirable but not essential)* Demonstrated leadership and coaching capability## ## **The Perks*** Ongoing learning and development opportunities* Incentive programs and recognition* Supportive team and leadership* Uniform provided* Career progression within a respected national brand## ## **Work Requirements*** Full‐time hours: **Monday–Friday, 9am–5pm*** Ability to work Saturdays when required (overtime paid)* **Full Australian work rights required**--If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. **Apply Now!**