Customer Experience Leader: Drive Service Centre Excellence

O'Brien Group; Darwin; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing learning and development

Incentive programs

Supportive team and leadership

Uniform provided

Career progression opportunities

Job summary

O'Brien Group is looking for a motivated Customer Experience Leader in Darwin, NT, to support their Automotive Glass Service Centre. You'll play a key role in delivering exceptional customer service and leading a dedicated team.

This is an excellent opportunity to enhance your leadership skills in a respected national brand offering career progression. Candidates should have a passion for customer care and the ability to thrive in a fast-paced environment.

Qualifications

• Passion for delivering outstanding customer experiences.
• Experience in leading teams in a busy environment.
• Strong communication and influencing skills.

Responsibilities

• Lead customer service and support the daily running of the Service Centre.
• Deliver exceptional service to customers.
• Communicate clearly with customers regarding job progress.

Skills

Customer service delivery

Team leadership

Strong communication skills

Resilience

Organizational skills

Stakeholder engagement

IT skills (MS Office)

Job description

O'Brien Group is looking for a motivated Customer Experience Leader in Darwin, NT, to support their Automotive Glass Service Centre. You'll play a key role in delivering exceptional customer service and leading a dedicated team.

This is an excellent opportunity to enhance your leadership skills in a respected national brand offering career progression. Candidates should have a passion for customer care and the ability to thrive in a fast-paced environment.