Service Advisor / Workshop Manager

Noranda Service Centre; Perth; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Uniforms provided

Lunch provided every Wednesday

Weekend-free schedule

Team-building activities

Christmas close

Job summary

Noranda Service Centre in Mirrabooka, WA, is seeking an experienced Senior Service Advisor / Workshop Manager to lead customer service, workshop workflow and team performance. You will work closely with the owners to shape operations and deliver exceptional service, with no weekend work and a strong focus on profitability.

The role rewards experience with a competitive salary, performance bonuses and opportunities to contribute ideas that improve efficiency and the customer experience.

Qualifications

• Extensive experience in automotive service environment.
• Proven ability to lead a team and improve shop performance.
• Excellent communication and problem-solving skills.
• Ability to manage customer expectations and pricing discussions.

Responsibilities

• Lead customer service, workshop workflow, and day-to-day team management.
• Coordinate bookings and technician workload.
• Prepare and present repair estimates.
• Invoicing and administration accuracy.
• Achieve KPIs for sales, service and productivity.

Skills

Automotive knowledge

Sales ability

Commercial awareness

Organisational skills

Time-management

People management

Job description

$110,000 – $130,000 per year + Performance Bonuses

Join an established, successful automotive workshop where your experience and leadership will be valued.

WHY WORK WITH US?

Are you an experienced Service Advisor or Workshop Manager looking for a role where you can make a real difference, be recognised for your performance and actually enjoy where you work?

At Noranda Service Centre, we believe that work should be rewarding — both professionally and personally.

Monday to Friday – your weekends are yours!

No Saturday work means you can enjoy your weekends with family, friends and your life outside the workshop.

We are an established automotive workshop in Mirrabooka with around 20 years of experience. We are proud of our reputation, our customers and our team, and we are looking for the right person to become an important part of our continued growth.

This is an opportunity for an experienced automotive professional to step into a senior Service Advisor / Workshop Manager position, work closely with the owners and have genuine input into the way the business operates.

WHAT WE OFFER

We want our people to enjoy coming to work, and we believe our benefits reflect that.

• Monday to Friday – no weekend work
• Competitive salary based on experience and skills
• Performance bonuses available – we believe people who contribute to the success of the business should have the opportunity to share in that success.
• Uniforms provided – including workshop shirts and jumpers.
• Lunch provided every Wednesday – because everyone appreciates a good lunch!
• Regular team-building activities – approximately every three months, with the team having a say in what we do.
• Melbourne Cup Day team celebration – we often close the workshop so the team can enjoy the day together.
• Approximately two weeks closed over Christmas – giving everyone a proper break to recharge and enjoy time with family and friends.
• Supportive owners – you will work directly with the owners and have the opportunity to contribute ideas and influence how the workshop operates.
• Opportunity to grow – we are continually improving our systems, processes and business, and we want our people to grow with us.

ABOUT THE ROLE

This is not just a traditional Service Advisor or reception position.

We are looking for someone who can take ownership of the customer experience, workshop workflow, sales performance and day-to-day management of the team.

You will work closely with the owners and technicians to ensure the workshop operates efficiently, customers receive an exceptional experience and the team is working towards common goals.

You will be an important link between our customers, technicians and management.

We are looking for someone who is confident, organised, commercially minded and enjoys having responsibility.

You will need to be comfortable making decisions, solving problems, managing people, having difficult conversations and taking responsibility for results.

YOUR RESPONSIBILITIES

CUSTOMER SERVICE & SALES

Provide exceptional customer service from the initial booking through to vehicle collection

Answer customer enquiries confidently by phone, email and in person

Build strong, long-term relationships with customers

Understand customer concerns and communicate repairs and recommendations clearly

Prepare accurate estimates and confidently present recommended repairs and servicing

Be comfortable discussing pricing and confidently charging appropriately for the work we provide

Sell genuine repair and maintenance opportunities identified by our technicians

Follow up outstanding estimates and convert approved work into bookings

Ensure customers understand what work is being recommended, why it is required and the associated costs

Keep customers informed throughout the repair process

Deal professionally and calmly with complaints and difficult customers

Take ownership of customer issues and work towards positive outcomes

WORKSHOP MANAGEMENT

Manage the daily workflow of the workshop

Coordinate bookings and technician workload

Monitor vehicle and job progress throughout the day

Liaise closely with technicians regarding inspections, repairs, additional work and completion

Ensure additional work is properly authorised before being carried out

Prioritise work and manage changes throughout the day

Ensure vehicles are completed efficiently and customers are kept informed of delays

Monitor workshop capacity and look for opportunities to improve efficiency and productivity

Ensure jobs are not left unfinished or unnecessarily delayed

Work closely with the owners to improve workshop systems, processes and performance

INVOICING & ADMINISTRATION

Prepare, enter and process customer invoices accurately

Ensure labour, parts and other charges are correctly recorded

Check invoices accurately reflect the work completed

Ensure work is properly authorised and documented

Process customer payments in accordance with company procedures

Maintain accurate customer and vehicle information

Follow established workshop systems and procedures

TEAM LEADERSHIP

Lead, support and manage workshop staff on a daily basis

Set clear expectations and ensure team members understand their responsibilities

Monitor attendance, punctuality, productivity and performance

Hold staff accountable to agreed standards

Communicate effectively with technicians and apprentices

Address performance and workplace issues promptly and professionally

Help create a positive, respectful and productive team environment

Lead by example

Support the development of less experienced team members

Work with the owners to ensure the team is working towards the goals and standards of the business

WE ARE A RESULTS-FOCUSED BUSINESS

We are looking for someone who is motivated by achieving results, not someone who simply wants to come to work, process bookings and go home.

You will be expected to understand and work towards agreed sales, customer service, productivity and workshop performance KPIs.

This includes:

Following up outstanding estimates

Converting genuine repair and maintenance opportunities

Supporting strong technician productivity

Monitoring outstanding work

Identifying opportunities for improvement

Taking ownership of workshop performance

You don't need to know everything on your first day, but you must be motivated to learn, improve and achieve.

THE PERSON WE ARE LOOKING FOR

You will ideally have previous experience as a:

You will have:

Strong automotive industry knowledge

Confidence discussing repairs and pricing with customers

Strong sales ability and commercial awareness

The ability to confidently ask for the sale when genuine additional work is required

Excellent organisational and time-management skills

Strong attention to detail

Good computer, invoicing and administration skills

Experience managing or leading staff

The ability to manage multiple jobs and competing priorities

The confidence to deal with difficult customers and challenging situations

A calm and professional approach under pressure

A positive and solution-focused attitude

A strong work ethic

The ability to work independently

Most importantly, you need to take ownership.

If you see a problem, we want you to be someone who looks for a solution rather than waiting for somebody else to fix it.

THIS ROLE IS FOR YOU IF...

You enjoy a busy environment.

You enjoy talking to customers and building relationships.

You're comfortable selling and discussing money.

You enjoy working towards targets.

You like seeing measurable results from your efforts.

You're confident managing people.

You aren't afraid of difficult conversations.

You take pride in your work.

You want to have a genuine influence on the success of the business.

And importantly, you want your weekends back!

THIS ROLE IS NOT FOR YOU IF...

You don't enjoy sales

You don't like working towards targets

You don't enjoy managing or leading people

You need to be told what to do at every step

You struggle to stay organised in a busy environment

You're not comfortable taking responsibility for results

We are looking for someone who is ready to step up, take ownership and become a key member of our team.

WHY NORANDA SERVICE CENTRE?

We are not simply looking to fill a vacant position.

We want to find someone who can become a key part of the business and grow with us.

You will work directly with the owners and technicians, have a genuine voice in the business and have the opportunity to make changes that improve the workshop, the customer experience and the team's performance.

We work hard, but we also believe in having a great workplace.

We believe in teamwork, communication, accountability, recognition and enjoying the people you work with.

If you're looking for a workplace where you can use your experience, develop your leadership skills, be rewarded for performance and still have every weekend free, we'd love to hear from you.