Service Advisor & Workshop Coordinator

Premier Windscreens; Gold Coast City; On-site; AUD 52,000 - 70,000; Full time

Job summary

Smart AVR in Nerang, QLD, part of AMA Group, seeks an experienced Service Advisor / CSO to bridge customers and workshop teams, manage bookings, coordinate jobs, and support calibration services.

You will handle inquiries, build relationships, use ServiceM8, and keep customers updated. The role focuses on high-quality service, efficient workflow, and teamwork in a fast-paced automotive setting.

Qualifications

• Previous experience as a Service Advisor or CSO in automotive
• Strong knowledge of automotive services, parts, or workshop operations
• Ideally 5 years within the industry
• Ideally management skills
• Experience using job scheduling systems (ServiceM8 or similar)
• Excellent communication and customer service skills
• High attention to detail and organisation
• Ability to multitask in a fast-paced environment
• Positive attitude and ability to work within a team

Responsibilities

• Act as the first point of contact for customers (phone, email, and in-person)
• Build strong relationships and deliver a professional, friendly experience
• Accurately identify and document customer needs and vehicle requirements
• Provide clear explanations of services, timelines, and outcomes
• Handle customer enquiries, concerns, and follow-ups
• Manage daily job scheduling using ServiceM8 and internal systems
• Coordinate workshop bookings to maximise efficiency and minimise downtime
• Liaise with technicians to ensure jobs are completed on time
• Monitor job progress and keep customers updated throughout the process
• Prioritise urgent work and adapt schedules as needed
• Order and manage automotive parts required for jobs
• Real Time Billing from Central Hub
• Liaise with suppliers and ensure timely delivery of components
• Prepare quotes, estimates, and invoices
• Ensure all job details, parts, and labour are accurately recorded
• Maintain accurate customer records and job files
• Manage email communications and booking confirmations
• Ensure all systems (ServiceM8, CRM, email) are up to date
• Support general office and operational tasks
• Work closely with technicians and management
• Support a positive, team-focused work environment
• Assist in improving processes and workflow efficiency
• Contribute to achieving business and customer satisfaction goals

Skills

Customer service

Communication skills

Scheduling

ServiceM8

Teamwork

Organisational skills

Tools

ServiceM8

Job description

Smart AVR in Nerang, QLD, part of AMA Group, seeks an experienced Service Advisor / CSO to bridge customers and workshop teams, manage bookings, coordinate jobs, and support calibration services.

You will handle inquiries, build relationships, use ServiceM8, and keep customers updated. The role focuses on high-quality service, efficient workflow, and teamwork in a fast-paced automotive setting.