Service Advisor - Byd Gympie

Harmony New Energy Auto Pro Servicing Pty; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Job summary

Harmony Auto in Gympie (BYD Gympie) seeks a motivated Service Advisor to be the vital link between customers and the dealership. You will manage daily reception duties, coordinate maintenance activities, and support the Service Manager in achieving departmental goals.

Experience in automotive service, strong communication, and a positive, team-oriented attitude are essential for delivering excellent customer service and ensuring smooth vehicle handovers.

Qualifications

• Diploma or higher in Automotive or related field.
• Knowledge of relevant laws and regulations.
• 3+ years in automotive repair or related industries.
• 1+ year in customer service.
• Familiarity with BYD operations is advantageous.

Responsibilities

• Promote and develop dealership maintenance services.
• Manage customer maintenance appointments and front desk duties.
• Receive customers and prepare work orders for service.
• Coordinate progress of maintenance work with the service team.
• Prepare vehicles for delivery after maintenance and handle handovers.

Skills

Communication

Analytical thinking

Computer skills

Drivers license

Team player

Professional image

Education

Diploma in Automotive

Job description

Job Description

BYD Gympie, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.

Key Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Qualifications

• Education: Diploma or higher in Automotive or related field
• Training: Knowledge of relevant laws/regulations

Experience

• 3+ years in automotive repair or related industries
• 1+ year in customer service
• Familiarity with BYD operations is advantageous

Skills

• Computer proficiency
• Strong communication and analytical skills
• Valid driver's license
• Attitude: Positive, team-oriented, professional image, resilient under pressure

You must be eligible to work in Australia