Service Advisor: Brand Expert & Growth Path

Peter Warren Automotive; Bathurst; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training programs

Employee vehicle discounts

EAP

Job summary

Peter Warren Automotive is seeking an experienced Service Advisor in Bathurst to manage customer check-in, liaise with technicians, and oversee the servicing workflow. You will prepare repair orders, estimates and invoices, while keeping customers informed from drop-off to collection.

The role emphasizes delivering outstanding service and maintaining manufacturer standards across brands. You will excel with strong communication, organisational skills, and a customer-focused mindset, and you will

Qualifications

• Previous experience as a Service Advisor within an automotive dealership.
• Strong understanding of servicing, repairs and workshop operations.
• Excellent communication and customer relationship skills.
• Strong organisation and ability to manage competing priorities.

Responsibilities

• Welcome customers and manage vehicle check-in and handover.
• Prepare repair orders, estimates, invoices and service documentation.
• Keep customers informed throughout the repair and servicing process.
• Identify additional service and repair opportunities where appropriate.
• Coordinate with Technicians and Workshop teams to manage workflow.
• Ensure work is completed to Toyota and manufacturer standards.
• Follow up customers and build long-term relationships.
• Achieve customer satisfaction, productivity and service department KPIs.

Skills

Customer service

Communication

Organisation

Driver licence

Tools

CRM software

Job description

Peter Warren Automotive is seeking an experienced Service Advisor in Bathurst to manage customer check-in, liaise with technicians, and oversee the servicing workflow. You will prepare repair orders, estimates and invoices, while keeping customers informed from drop-off to collection.

The role emphasizes delivering outstanding service and maintaining manufacturer standards across brands. You will excel with strong communication, organisational skills, and a customer-focused mindset, and you will