Customer-Centric Auto Service Advisor

Eagers Automotive Limited; Rutherford; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vehicle discounts

Gym memberships

Work-life balance

Job summary

Eagers Automotive Limited is looking for a Service Advisor in NSW to greet customers, determine service needs, and coordinate with Sales, Service and Repair teams. You will explain required services, prepare quotes, and ensure timely communication with customers.

In a high-paced environment, you will use ERA and Pentana systems plus Microsoft Office to manage appointments and work orders. A current NSW driver’s license is required.

Qualifications

• NSW driver’s license is required.
• Knowledge of ERA and Pentana systems.
• Proficiency in Microsoft Office.

Responsibilities

• Greet customers and determine service needs.
• Coordinate with Sales, Service and Repair teams.
• Brief departments, establish timelines, and track progress.
• Keep customers updated on status and charges.
• Maintain organized administration and use company systems.

Skills

Customer service

Communication

Organization

Driver's licence NSW

ERA software

Pentana

Microsoft Office

Tools

ERA

Pentana

Microsoft Office

Job description

Eagers Automotive Limited is looking for a Service Advisor in NSW to greet customers, determine service needs, and coordinate with Sales, Service and Repair teams. You will explain required services, prepare quotes, and ensure timely communication with customers.

In a high-paced environment, you will use ERA and Pentana systems plus Microsoft Office to manage appointments and work orders. A current NSW driver’s license is required.