Service Advisor – Auto Care & Customer Experience Pro

Eagers Automotive; Miles; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Health discounts

Employee Assistance

Salary packaging

Car pricing

Job summary

Black Toyota Miles is seeking a customer-focused Service Advisor to join our busy service department in Miles, QLD. As the first point of contact for service customers, you will manage bookings, discuss servicing requirements and prepare estimates.

You will liaise with technicians, process invoices, identify service opportunities and deliver an exceptional customer experience. The role offers a competitive salary package plus commission and opportunities for career growth in a trusted rural

Qualifications

• Previous experience in a Service Advisor, customer service or automotive administration role
• Strong communication and interpersonal skills
• A genuine passion for delivering exceptional customer experiences
• Excellent organisational and time management abilities
• Confidence using computer systems and managing multiple priorities
• A professional presentation and positive attitude
• Experience within the automotive industry will be highly regarded
• A current and valid driver's licence

Responsibilities

• Greeting customers and discussing their servicing requirements
• Scheduling service bookings and coordinating workshop workflow
• Preparing estimates and explaining recommended repairs and maintenance
• Liaising with technicians to keep customers informed of vehicle progress
• Processing invoices and handling customer payments
• Identifying additional service opportunities that benefit the customer
• Building strong relationships and delivering an exceptional customer experience

Job description

Black Toyota Miles is seeking a customer-focused Service Advisor to join our busy service department in Miles, QLD. As the first point of contact for service customers, you will manage bookings, discuss servicing requirements and prepare estimates.

You will liaise with technicians, process invoices, identify service opportunities and deliver an exceptional customer experience. The role offers a competitive salary package plus commission and opportunities for career growth in a trusted rural