7/7 On‐Site Field Service Technician – Cummins Engines

Cummins; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Job summary

Toro Australia is seeking a Field Service Technician to join our Equipment team in Brisbane, QLD. The role involves mechanical servicing, maintenance, and repair of turf maintenance equipment at customer sites within a nominated region.

Reporting to the Service Manager, Equipment, you will manage field service priorities, ensure vehicle readiness, and build strong customer relationships while participating in OEM-standard training.

Qualifications

• Minimum qualifications: trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field.
• Ability to travel up to 25% of the time.
• Strong interpersonal and communication skills with customers.

Responsibilities

• Carry out servicing and repairs of turf maintenance equipment and related machinery on customer sites.
• Manage field service priorities and schedules effectively.
• Ensure service fleet vehicle safety, cleanliness and proper resourcing.
• Record and maintain service information and paperwork.
• Provide product service training to clients as required.
• Build and maintain a customer base to grow the Service Centre.
• Participate in internal product-based training to meet OEM standards.

Skills

Field service experience

Mechanical aptitude

Diagnostic equipment use

Communication skills

Valid Australian driver's license

Education

Trade qualification or apprenticeship in relevant field

Electromechanical background

Tools

Elevating work platform tech

Auto electrical tools

Hydraulic diagnostic tools

Job description

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Toro Australia is thrilled to offer an exciting opportunity for a skilled Field Service Technician to join our Equipment team in Brisbane, QLD.
Reporting to the Service Manager, Equipment, this role will be responsible for the mechanical work involved in repair, maintenance and servicing of turf maintenance related equipment within a nominated region (Gold Coast and Northern NSW) in support of a wider national network.
What Will You Do?
+ Effectively managing field service priorities and schedules.
+ Ensuring our service fleet vehicle's safety, cleanliness, and proper resourcing.
+ Coordinating and performing various mechanical tasks in repairing, maintaining, and servicing turf maintenance-related equipment.
+ Establishing and maintaining relevant service-related information.
+ Providing product service training to clients as required.
+ Build and maintain a customer base to promote the ongoing financial growth of the Service Centre.
+ Participating in regular internal product-based training to meet and exceed OEM service standards.
What Do You Need?
+ Ability to work independently and in a team environment
+ Experience in the maintenance and repair of mobile equipment, including hydraulic and electrical systems, diesel and petrol engines
+ Ability to use test and diagnostic equipment to determine the cause of mechanical or electrical problems
+ Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers
+ A valid Australian Motor Vehicle License
We encourage applications from candidates of all backgrounds, abilities, and experiences. At our company, diversity is celebrated, and we are committed to creating an inclusive workplace where everyone feels valued and respected.
Who Are We?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.
The Field Service Technician role is responsible for attending to customer premises to carry out servicing, inspections, breakdown support and repairs to access equipment including elevating work platforms, lighting towers and telehandlers and small construction equipment.
The Field Service Technician is responsible for providing a superior level of customer service and liaise with internal and external stakeholders to ensure the customer needs are met within their given region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.
+ Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc
+ When attending to customer's sites make every effort to repair machines on site limiting the need to transport the machines off site
+ Be available to travel including overnight accommodation when requested
+ Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner
+ Responsible for notifying the Field Service Coordinator if repairs or services can't be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote
+ Providing a superior level of customer service
+ Liaising with technical support including the interpretation of manuals where required
+ Conduct van audits and stock takes
+ General administrative duties relevant to the role including entering accurate job notes
+ Generating sales and service leads where possible and collaborating with the team
+ Maintain personal retail labour utilization rates as per target
+ Be able to contact or visit customer sites to generate additional service work as required and in consultation with the Field Service Coordinator.
+ As a Field Service Technician, you are also required to carry out general duties from time to time as requested by management
MINIMUM QUALIFICATIONS:
+ Previous experience in a similar role - experience with mechanical, hydraulic and electrical advantageous
+ Must have Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field
+ Ability to effectively communicate both written and verbal
+ Ability to establish rapport with internal and external customers
+ Drivers licence
+ Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities
+ Ability to travel 25%

Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do.
About the role
This role will be based in Toowoomba. Working for a global Original Equipment Manufacturer (OEM) you will