Service Advisor

R.G.M. Maintenance Pty; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Stable full-time position

Supportive team environment

Diverse and interesting workload

Modern workshop and systems

Job summary

RGM Maintenance is seeking a customer-focused Service Advisor for our Townsville workshop, operating within Mercedes-Benz, Freightliner and Fuso dealerships. You will be the first point of contact, coordinating workshop operations and maintaining clear communication with customers.

Join a stable, full-time role in a modern workshop with a supportive team and diverse workload, offering opportunity for growth and long-term development.

Qualifications

• Strong customer service and communication skills.
• Excellent organisation and time management.
• Ability to multitask in a fast-paced environment.
• High attention to detail.
• Sound computer skills including Outlook and Excel.
• Willingness to learn.

Responsibilities

• Manage customer enquiries face-to-face, by phone and email.
• Book and coordinate workshop jobs.
• Prepare repair orders and job documentation.
• Liaise with technicians and parts departments.
• Process invoices and quotations.
• Provide customers with updates on repairs and job progress.
• Maintain accurate records and administrative systems.

Skills

Customer service

Communication

Organisation

Multitasking

Outlook

Excel

Equip / dealership systems

Tools

Equip / dealership management systems

Job description

Job Description

Looking for a career opportunity with variety, stability and long-term growth?

RGM Maintenance is seeking a motivated and customer-focused Service Advisor to join our growing Townsville team.

As an authorised Daimler Trucks dealership, we work across Mercedes-Benz, Freightliner and Fuso vehicles — along with defence vehicles, tankers and specialised equipment. No two days are the same.

We are looking for someone who is organised, professional and thrives in a fast-paced environment.

What We Offer

• Stable full-time position
• Supportive team environment
• Diverse and interesting workload
• Modern workshop and systems

About the Role

As the first point of contact for our customers, you will play a key role in ensuring the smooth day-to-day coordination of workshop operations.

Your responsibilities will include:

• Managing customer enquiries face-to-face, by phone and email
• Booking and coordinating workshop jobs
• Preparing repair orders and job documentation
• Liaising with technicians and parts departments
• Processing invoices and quotations
• Providing customers with updates on repairs and job progress
• Maintaining accurate records and administrative systems

About You

To succeed in this role, you will have:

• Strong customer service and communication skills
• Excellent organisation and time management
• The ability to multitask in a busy environment
• High attention to detail
• Reliable and professional work ethic
• Sound computer skills including Outlook and Excel
• A positive attitude and willingness to learn

Highly Regarded

• Previous Service Advisor or administration experience
• Experience with Equip or dealership management systems
• Automotive, transport or workshop industry exposure

Why Join RGM Maintenance?

We value good people and invest in long-term careers. This is an opportunity to join a growing business where your contribution is recognised and your development is supported.

If you are looking for a role with stability, responsibility and future opportunities, we would love to hear from you.