Service Advisor

Jrb Group; New South Wales; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

OEM training

Career development

Senior role

Modern dealership

Descripción de la vacante

JRB Diesel in Botany, Sydney, NSW is seeking an experienced Senior Service Advisor to lead the front-of-house service function, build strong client relationships, and drive workshop efficiency.

You will be the critical link between customers and the workshop, ensuring premium service for high-value clients, with responsibility for bookings, estimates, and invoicing.

Formación

• Proven experience as a Service Advisor within a dealership environment (essential).
• Strong background in truck or heavy vehicle servicing (highly desirable).
• Demonstrated ability to manage high-volume or high-value service workflows.
• Experience with dealership DMS systems.
• Strong understanding of warranty processes and OEM requirements.

Responsabilidades

• Manage customer relationships from booking through to job completion.
• Review and validate repair orders, job scope, and service requirements.
• Raise and manage job cards with accuracy and efficiency.
• Provide clear, proactive communication and updates to customers.
• Prepare detailed and accurate estimates for complex repairs.
• Manage invoicing and job closure with attention to detail.
• Liaise with technicians to prioritize workflow and maximize productivity.
• Monitor OEM portals for warranty, recall, and service campaign activity.
• Handle warranty claims and service plans end-to-end.
• Identify upsell opportunities and additional repair needs.

Conocimientos

Service advisor (dealership)

Truck/heavy vehicle servicing

High-volume service workflows

Warranty processes & OEM requirements

Communication & organization

Herramientas

Dealership DMS systems

Descripción del empleo

Join a Growing OEM-Backed Truck Dealership

JRB Diesel is a rapidly expanding, privately owned dealership based in Botany. We are Sydney's newest authorised service and parts dealer for:

Fuso Trucks & Buses

We are also a full sales dealer for CIMC Trailers and supply the Alliance product range.

With a strong and growing customer base across transport, logistics, and specialised equipment, we are seeking an experienced Senior Service Advisor to play a key role in our service operations.

The Opportunity

This is not a junior role. We are looking for a confident, capable professional who can take ownership of the front-of-house service function, build strong client relationships, and drive workshop efficiency.

You will act as the critical link between customers and the workshop, ensuring high-value clients receive a premium, professional service experience.

Key Responsibilities

• Manage customer relationships from booking through to job completion
• Review and validate repair orders, job scope, and service requirements
• Raise and manage job cards with accuracy and efficiency
• Provide clear, proactive communication and updates to customers
• Prepare detailed and accurate estimates for complex repairs
• Manage invoicing and job closure with attention to detail
• Liaise with technicians to prioritize workflow and maximize productivity
• Monitor OEM portals for warranty, recall, and service campaign activity
• Handle warranty claims and service plans end-to-end
• Identify upsell opportunities and additional repair needs

Skills & Experience

• Proven experience as a Service Advisor within a dealership environment (essential)
• Strong background in truck or heavy vehicle servicing (highly desirable)
• Demonstrated ability to manage high-volume or high-value service workflows
• Experience with dealership DMS systems
• Strong understanding of warranty processes and OEM requirements
• Excellent communication, organization, and problem-solving skills
• Ability to work independently and take ownership of workload
• Mechanical background or trade qualification (advantage)
• RMS Examiner License (desirable)
• Australian Citizenship or Permanent Residency required

What Sets You Apart

You are confident dealing with fleet operators and commercial clients

You can manage pressure and prioritize effectively in a busy workshop

You focus on both customer satisfaction and workshop profitability

You bring initiative and continuous improvement mindset

What We Offer

• Competitive salary package aligned to experience
• OEM training and career development
• Opportunity to step into a senior, influential role within a growing business
• Supportive leadership and a modern, expanding dealership