Service Advisor

Penske Australia & New Zealand; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration package

Ongoing training and development

Manufacturer-specific training

Career progression opportunities

Employee Assistance Program

Supportive and collaborative team环境

Commitment to workplace health, safety

Job summary

Porsche Centre Brighton, part of Penske Automotive Australia, is seeking an experienced Service Advisor to manage the customer journey from booking through to collection. You will coordinate servicing with the workshop, communicate clearly with customers and build lasting relationships to ensure a high standard of service.

In this role you will handle enquiries, prepare quotes and invoices, keep records up-to-date and support the workshop with capacity planning and parts availability.

Qualifications

• Previous experience as a Service Advisor or similar automotive role.
• Strong automotive technical knowledge.
• Excellent communication and customer service skills.
• Ability to build trust and long-term customer relationships.
• Confident with dealership management systems and computers.
• Strong attention to detail and accuracy.

Responsibilities

• Manage customer enquiries, bookings and vehicle servicing requirements.
• Coordinate daily bookings with the workshop, considering capacity and parts availability.
• Prepare job cards, quotes, invoices and relevant documentation.
• Keep customers informed throughout the servicing and repair process.
• Explain recommended repairs and obtain approval for additional work.
• Identify maintenance and service opportunities.
• Maintain accurate customer records and dealership system information.
• Contribute to customer satisfaction and departmental performance targets.
• Follow workplace health, safety and company policies.

Skills

Customer service

Communication

Organisation

Time management

Dealership software

Tools

Dealership management system

Job description

Job Description

Service Advisor - Porsche Centre Brighton

About the Role

As a Service Advisor, you will be responsible for managing the customer journey from vehicle booking through to collection. Working closely with the Service Manager and workshop team, you will coordinate servicing and repairs, provide clear communication and build strong, lasting customer relationships.

This is a great opportunity for an experienced automotive professional who enjoys working with customers and takes pride in delivering a high standard of service.

Key Responsibilities

• Manage customer enquiries, bookings and vehicle servicing requirements
• Coordinate daily bookings with the workshop, considering capacity and parts availability
• Prepare job cards, quotes, invoices and relevant documentation
• Keep customers informed throughout the servicing and repair process
• Explain recommended repairs and obtain approval for additional work
• Identify relevant maintenance and service opportunities
• Manage loan vehicles and customer vehicle handovers
• Liaise with technicians, workshop management and third parties as required
• Resolve customer concerns and contribute to positive customer outcomes
• Maintain accurate customer records and dealership system information
• Contribute to customer satisfaction, CSI and departmental performance targets
• Follow all workplace health, safety and company policies

What We're Looking For

• Previous experience as a Service Advisor, Service Consultant or similar automotive role
• Strong automotive technical knowledge
• Excellent communication and customer service skills
• Ability to build trust and long-term customer relationships
• Strong organisation and time management skills
• Ability to manage multiple vehicles and competing priorities
• Confident computer and dealership management system skills
• Strong attention to detail and accuracy
• Ability to identify appropriate service and sales opportunities
• A proactive, positive and team-focused approach

About Us

Porsche Centre Brighton is part of the Penske Automotive Australia network, providing customers with quality automotive sales and aftersales services.

We offer a supportive team environment, ongoing training and development, and opportunities to build your career within Penske Automotive Australia.

As part of our team, you will receive:

• Competitive remuneration package
• Ongoing training and development
• Manufacturer-specific training
• Career progression opportunities
• Employee Assistance Program
• Supportive and collaborative team environment
• Commitment to workplace health, safety and wellbeing

Why Join Porsche Centre Brighton?

If you are an experienced Service Advisor who enjoys working with customers, understands automotive servicing and takes pride in getting the details right, this is an opportunity to join an experienced and supportive team.