Service Administrator - Refrigeration & Field Operations

TMR Refrigeration; Port Macquarie; On-site; AUD 60,000 - 80,000; Full time

Job summary

TMR Refrigeration is seeking a Service Administrator to support technicians, coordinate daily operations and keep the service department running efficiently.

This full-time role in Port Macquarie requires strong organisational skills, excellent communication and the ability to manage multiple priorities in a busy environment. Experience with service coordination is valued and can lead to growth within our team.

Qualifications

• Experience in administration, scheduling or service coordination.
• Strong communication and customer service skills.
• Excellent organisational skills and attention to detail.
• Confidence using computers and business management software.
• Ability to prioritise tasks in a busy environment.
• Positive attitude and willingness to take initiative.
• Ability to work independently and as part of a team.
• Experience in trades such as refrigeration/Electrical/Plumbing/HVAC is advantageous.
• Experience with SimPRO would be an advantage.

Responsibilities

• Answering incoming calls and responding to customer enquiries.
• Scheduling and coordinating service technicians.
• Managing service requests, work orders and job bookings.
• Reviewing technician job cards for accuracy and completeness.
• Preparing and processing customer invoices.
• Assisting with quotations, purchase orders and parts ordering.
• Monitoring outstanding jobs and following up on required actions.
• Maintaining accurate customer, asset and job records.
• Providing general administrative support to the service team.

Skills

Scheduling

Customer Service

Communication

Organisation

Attention to Detail

Multitasking

Teamwork

Independent Work

Tools

SimPRO

Job description

TMR Refrigeration is seeking a Service Administrator to support technicians, coordinate daily operations and keep the service department running efficiently.

This full-time role in Port Macquarie requires strong organisational skills, excellent communication and the ability to manage multiple priorities in a busy environment. Experience with service coordination is valued and can lead to growth within our team.