Service Administrator - Customer & Operations Support

Hastings Deering (Australia) Ltd; Mackay Regional; On-site; AUD 50,000 - 65,000; Full time

Job summary

Hastings Deering (Australia) Ltd is seeking a motivated Service Administrator to support our Mackay operations and deliver exceptional customer service. In this permanent full-time role, you will coordinate day-to-day administrative activities, manage service workflows, and assist internal and external stakeholders.

You'll join a collaborative team, enjoy a Monday to Friday roster, and have the opportunity to grow your career with a leading Caterpillar dealer across Queensland and beyond.

Qualifications

• Administration experience in a service, workshop, or trade‑based environment.
• Excellent organisational skills with attention to detail.
• Demonstrated ability to communicate effectively and provide high-quality customer service.
• Able to manage competing priorities and work efficiently in a fast-paced environment.
• Proficient using computer systems, including the Microsoft Office Suite.
• A proactive, positive attitude and strong commitment to teamwork.

Responsibilities

• Deliver day-to-day administrative support to keep service operations running smoothly.
• Create, track, and finalise work orders, job cards, and related invoicing.
• Organise scheduling, process timesheets, and support accurate job costing.
• Communicate with customers regarding bookings, progress updates, and general enquiries.
• Maintain accurate service information and ensure systems are updated consistently.
• Contribute to meeting safety, quality, and compliance standards across the service function.
• Assist with reporting tasks and provide broader administrative support as needed.
• Reception duties – assist customers, vendors and Hastings Deering employees when visiting our facility.

Skills

Administration experience

Organisational strength

Communication & service

Time & priority management

Systems & software capability

Team-focused approach

Tools

Microsoft Office Suite

Job description

Hastings Deering (Australia) Ltd is seeking a motivated Service Administrator to support our Mackay operations and deliver exceptional customer service. In this permanent full-time role, you will coordinate day-to-day administrative activities, manage service workflows, and assist internal and external stakeholders.

You'll join a collaborative team, enjoy a Monday to Friday roster, and have the opportunity to grow your career with a leading Caterpillar dealer across Queensland and beyond.