Administrator

Hastings Deering (Australia) Ltd; Toowoomba Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Career Development

Stable Career

Innovation & Improvement

Global Opportunities

Health & Wellbeing Support

Team & Culture

Parental Leave

Job summary

Hastings Deering (Australia) Ltd in Toowoomba is seeking an Administrator for a permanent full-time role, Monday to Friday. You will build strong customer relationships, process multiple transactional tasks, and support inventory and order management using ERP systems.

The successful candidate will join a collaborative team, bring attention to detail, and demonstrate effective communication and time-management skills in a fast-paced environment.

Qualifications

• Proven administrative work history and reliability.
• Teamwork and strong customer service delivery.
• Efficient data entry with high attention to detail.
• Effective time management and prioritisation.
• Clear verbal and written communication skills.
• Ability to take initiative and solve problems.
• Familiarity with SIP processes is beneficial.

Responsibilities

• Build and maintain relationships with key customer accounts and provide exceptional service.
• Process credit returns, COD transactions and customer credits per procedures.
• Maintain cash sales records and manage non-trade POs.
• Coordinate and manage parts backorders with timely communication.
• Support inventory management and parts tracking using internal systems.
• Monitor orders, stock levels and transactions for accuracy.
• Liaise with customers, suppliers and internal teams to ensure smooth operations.
• Provide general administrative support to maintain workflow efficiency.

Skills

Administrative work

Teamwork & customer service

Data entry

Attention to detail

Time management

Communication skills

Initiative & problem-solving

SIP processes understanding

Education

Business/Office Administration

Tools

MS Office

ERP

AX Business Systems

Job description

Company Profile

Company : Hastings Deering (Australia) Ltd Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. Hastings Deering is currently looking for an Administrator to join our team in Toowoomba. This is a Permanent Full Time position working Monday – Friday.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

Benefits

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Training & Career Development – Opportunities for training, mentorship, and career development specific to your role.
• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
• Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network.
• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Team & Culture – Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment.
• Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.

About the Role

Hastings Deering is currently looking for an Administrator to join our team in Toowoomba. This is a Permanent Full Time position working Monday – Friday.

As an Administrator, some of your responsibilities may include:

• Build and maintain strong relationships with key customer accounts, delivering exceptional customer service and support.
• Process credit returns, COD (Cash on Delivery) transactions, and customer credits accurately and in line with company procedures.
• Maintain accurate cash sales records and manage non-trade purchase orders (POs).
• Coordinate and manage parts backorders, ensuring timely communication and resolution.
• Support inventory management and parts tracking through internal systems, including Microsoft Dynamics and PCC.
• Monitor orders, stock levels, and transactions to ensure accurate records and efficient operations.
• Liaise with customers, suppliers, and internal departments to facilitate smooth business operations.
• Provide general administrative and operational support to maintain workflow efficiency.

About You

• A successful teammate will have experience in:
  • Proven administrative work history with demonstratable experience.
  • A strong focus on teamwork and customer service delivery.
  • Desired experience in an administrative position within a fast-paced environment, efficient data entry skills and high attention to detail are essential.
  • Ability to work with management and staff to assist in the delivering of required outcomes.
  • Effective time management skills, along with well-developed (verbal and written) communication skills.
  • Be able to show initiative, solve problems and make decisions.
  • Understanding of job workflow and SIP processes.
• Qualifications in Business/Office Administration (desirable)
• Experience and knowledge of advanced MS office package, ERP and AX Business Systems

Pre-Employment Process

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.