HVAC Service Administrator – Client & Ops Coordinator

Premier Services Group Aust & NZ Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Premier Services Group Aust & NZ Pty Ltd – Huntingwood NSW is seeking a highly motivated Service Administrator to support the NSW Service Team. You will help manage subcontractor and supplier invoices, dispatch invoices, log jobs in Uptick, and coordinate client communications across multiple commercial sites.

The ideal candidate has at least 2 years in Administration or Service, familiarity with Uptick, and strong communication and organisation skills to balance urgent work during busy periods.

Qualifications

• 2 years minimum experience working within Administration or Service.
• Experience with Uptick software (highly preferred).
• Excellent communication skills, both verbal and written, with a professional and friendly phone manner.

Responsibilities

• Review of subcontractor and supplier bills and service reports
• Dispatch invoices promptly to meet end of month deadlines
• Monitor Uptick software daily to log any jobs, update tasks, and assist Service in managing workflow
• Assist in management of communications with clients and internal staff via email or phone
• Coordinate planned routine maintenance and urgent call outs across multiple commercial sites as needed
• Maintain real-time records of customer data and assist in monitoring job progress, technician productivity, and service KPIs
• Liaise with clients to confirm appointments, access requirements, and day to day requests
• Generate service reports, compliance documentation, and client updates as needed

Skills

Administration

Customer service

Communication

Tools

Uptick

Job description

Premier Services Group Aust & NZ Pty Ltd – Huntingwood NSW is seeking a highly motivated Service Administrator to support the NSW Service Team. You will help manage subcontractor and supplier invoices, dispatch invoices, log jobs in Uptick, and coordinate client communications across multiple commercial sites.

The ideal candidate has at least 2 years in Administration or Service, familiarity with Uptick, and strong communication and organisation skills to balance urgent work during busy periods.