Service Administrator

Coles Refrigeration & Air Conditioning; Newcastle; On-site; AUD 55,000 - 75,000; Full time

Job summary

Coles Refrigeration & Air Conditioning is seeking a dedicated Service Administrator for an on-site role in Newcastle, NSW. You will handle customer communications, deliver friendly service, and provide essential administrative support to the field team.

The role emphasizes strong organizational skills, multitasking, and a proactive approach to scheduling technicians and coordinating with clients to ensure smooth service delivery.

Qualifications

• Strong communication and customer service abilities.
• Experience scheduling technicians using Simpro.
• Administrative support experience.
• Experience in refrigeration/air conditioning industry is a plus.
• Strong problem-solving and multitasking skills.
• High school diploma or equivalent required.

Responsibilities

• Communicate with customers and provide excellent customer service.
• Provide administrative assistance to the field team and office staff.
• Assist with scheduling and coordinating technician visits and jobs.
• Support daily clerical tasks and document handling.
• Maintain accurate records and client communications.

Skills

Communication

Customer Service

Education

High School Diploma

Tools

Simpro

Job description

Established in 1939, Coles Refrigeration & Air Conditioning Pty Ltd ('Coles') is one of the oldest and most reputable names in the industry. Coles has been servicing Newcastle, Lake Macquarie, Maitland, Cessnock, Hunter Valley, and the NSW Central Coast for over 80 years, catering to both domestic and commercial clients.

Role Description

This is a full-time on-site role for a Service Administrator located in Newcastle, NSW. The Service Administrator will be responsible for tasks such as communication with customers, providing customer service, and offering administrative assistance.

Qualifications

• Communication and Customer Service skills
• Scheduling of Technicians using Simpro.
• Administrative Assistance abilities
• Experience in the refrigeration and air conditioning industry is a plus
• Strong problem-solving skills
• Ability to prioritize and multitask effectively
• High school diploma or equivalent required