HVAC Service Administrator & Scheduler — Newcastle

Coles Refrigeration & Air Conditioning; Newcastle; On-site; AUD 55,000 - 75,000; Full time

Job summary

Coles Refrigeration & Air Conditioning is seeking a dedicated Service Administrator for an on-site role in Newcastle, NSW. You will handle customer communications, deliver friendly service, and provide essential administrative support to the field team.

The role emphasizes strong organizational skills, multitasking, and a proactive approach to scheduling technicians and coordinating with clients to ensure smooth service delivery.

Qualifications

• Strong communication and customer service abilities.
• Experience scheduling technicians using Simpro.
• Administrative support experience.
• Experience in refrigeration/air conditioning industry is a plus.
• Strong problem-solving and multitasking skills.
• High school diploma or equivalent required.

Responsibilities

• Communicate with customers and provide excellent customer service.
• Provide administrative assistance to the field team and office staff.
• Assist with scheduling and coordinating technician visits and jobs.
• Support daily clerical tasks and document handling.
• Maintain accurate records and client communications.

Skills

Communication

Customer Service

Education

High School Diploma

Tools

Simpro

Job description

Coles Refrigeration & Air Conditioning is seeking a dedicated Service Administrator for an on-site role in Newcastle, NSW. You will handle customer communications, deliver friendly service, and provide essential administrative support to the field team.

The role emphasizes strong organizational skills, multitasking, and a proactive approach to scheduling technicians and coordinating with clients to ensure smooth service delivery.