Service Admin & ERP Coordinator

Swanson Industries; Newcastle City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee benefits program

Supportive work environment

8 weeks paid parental leave

Work health and safety focus

Job summary

Swanson Industries is seeking a Service Administrator to join the Lambton team in a role that anchors our workshop operations with precise administration. You will coordinate jobs, track parts, and ensure data accuracy throughout the ERP and related records.

In this position you’ll collaborate with Production, Sales, and Workshop teams, handling timesheets, invoices and QA documentation. A proactive, detail-oriented approach is essential to keep processes running smoothly.

Qualifications

• Experience in a busy workshop or field-service environment is preferred.
• Proficient in Excel and ERP systems with strong data accuracy.
• Clear, professional communication with internal and external stakeholders.

Responsibilities

• Raise jobs, purchase orders, invoices and job data in the ERP.
• Monitor and follow up parts ordering, keeping the team informed.
• Maintain service job records, timesheets and QA documentation.
• Prepare customer WIP sheets and liaise with the Sales Manager.
• Work closely with Account Managers, Production and Workshop teams.
• Support payroll queries related to service team timesheets.

Skills

Administration

Data entry

Excel

ERP

Stakeholder communication

Attention to detail

Tools

ERP systems

Job description

Swanson Industries is seeking a Service Administrator to join the Lambton team in a role that anchors our workshop operations with precise administration. You will coordinate jobs, track parts, and ensure data accuracy throughout the ERP and related records.

In this position you’ll collaborate with Production, Sales, and Workshop teams, handling timesheets, invoices and QA documentation. A proactive, detail-oriented approach is essential to keep processes running smoothly.