Service Administration Lead: Streamline Workflow & Invoicing

Nulsen Disability Services; City of Melbourne; On-site; AUD 75,000 - 95,000; Full time

Job summary

Bucher Municipal Australia seeks a Service Administration Supervisor to lead the VIC/TAS Aftersales Service Administration team in Campbellfield. You will drive the end-to-end administrative flow from job creation and scheduling through to documentation and final invoicing.

You will coach staff, maintain system discipline, and identify bottlenecks for continuous improvement across ERP systems, reporting and customer documentation.

Qualifications

• Experience leading an administration, service coordination or customer support team within aftersales or similar environments.
• Strong scheduling and invoicing discipline with attention to WIP and unbilled work.
• Exposure to ERP/service management systems (Dynamics 365 advantageous).

Responsibilities

• Lead, coach and develop the Service Administration team.
• Oversee technician scheduling and ensure accurate system maintenance of allocations.
• Maintain visibility of outstanding, completed and invoice-ready work.
• Coordinate workflow from job creation to final invoicing.
• Ensure required approvals are completed before invoicing.
• Drive timely and accurate invoicing while minimising WIP.
• Ensure service reports and customer documentation are issued promptly.
• Maintain accurate work orders, purchase orders, approvals and records.
• Manage PO receipting and strong admin controls.
• Collaborate with operations, Parts and Finance to resolve bottlenecks.
• Monitor WIP, unbilled jobs and invoice accuracy.
• Drive continuous improvement across systems, processes and reporting.

Skills

Leadership

Scheduling

Invoicing

WIP management

Process improvement

ERP systems

Dynamics 365

Tools

Dynamics 365

Job description

Bucher Municipal Australia seeks a Service Administration Supervisor to lead the VIC/TAS Aftersales Service Administration team in Campbellfield. You will drive the end-to-end administrative flow from job creation and scheduling through to documentation and final invoicing.

You will coach staff, maintain system discipline, and identify bottlenecks for continuous improvement across ERP systems, reporting and customer documentation.