Service Account Manager

KONE; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Base salary + car allowance

Sales incentives

Career progression

Learning & development opportunities

Supportive team environment

Total rewards package

Job summary

KONE in Brisbane is seeking an ambitious account management professional to develop and grow our customer partnerships. You will identify value-added solutions, upsell within existing portfolios, and collaborate with internal stakeholders to drive long-term business growth.

You will work with a global leader known for innovative People Flow solutions, receive a competitive package, and enjoy a supportive, high-performing team environment geared toward career progression.

Qualifications

• 3+ years’ experience in an account management, sales specialist or business development role.

Responsibilities

• Build a deep understanding of customer needs to ensure satisfaction and retention, while identifying and maximizing sales opportunities.
• Drive account growth by identifying value-added solutions and upselling within existing customer portfolios.
• Proactively develop and strengthen relationships with new and existing customers to support long‑term business growth.
• Develop compelling value propositions that articulate the benefits and business impact of KONE's service solutions.
• Establish and maintain strong relationships with key internal stakeholders.

Skills

Account management experience

Construction industry experience

Stakeholder management

Presentation skills

Negotiation skills

Customer service mindset

Job description

What will you be doing?

• Build a deep understanding of customer needs to ensure customer satisfaction and retention, while identifying and maximising sales opportunities.
• Drive account growth by identifying value-added solutions and upselling opportunities within existing customer portfolios.
• Proactively develop and strengthen relationships with both new and existing customers to support long‑term business growth.
• Develop compelling value propositions that clearly articulate the benefits and business impact of KONE's service solutions.
• Establish and maintain strong relationships with key internal stakeholders.

Are you the one?

• 3+ years’ experience in an account management, sales specialist or business development role.
• Construction / building services industry experience is an advantage.
• Ability to communicate effectively with internal and external stakeholders
• Excellent presentation and negotiation skills
• A customer service mindset

Great benefits and remuneration – Base + car allowance + generous sales incentives

• Career progression opportunities within a global organisation.
• Access to world‑class learning and development programs.
• A supportive, high‑performing team environment.
• A total rewards package designed to recognise and motivate.

Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of NewZealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE classB shares are listed on the Nasdaq Helsinki Ltd. in Finland.