Senior WSR Deployment Specialist

Queensland Government; Townsville City; Sur place; AUD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Career training

Competitive salary

Generous leave entitlements

Employee wellbeing programs

Commitment to equity and inclusion

Résumé du poste

Queensland Government is seeking a Senior Deployment Technician to support the workstation replacement program across sites in Townsville, ensuring timely deployment and asset lifecycle compliance. The role requires strong customer service, ITIL-aligned incident handling, and collaboration with the Deployment Coordinator to deliver devices with quality documentation.

You will engage with clients during run-up and delivery, manage stock and installation, and contribute to asset management

Qualifications

• Experience managing ICT deployments across domains.
• Knowledge of asset management, procurement and records management policies.
• Familiarity with ITIL incident and service management processes.

Responsabilités

• Provide excellent customer service and negotiate with stakeholders.
• Investigate incidents and maintain services levels through incident management.
• Support Deployment Coordinator to manage team members and activities.
• Coordinate WSR stock management and device deployment/installation.
• Ensure asset/workflow processes are followed and asset records are accurate.

Connaissances

Customer service

Communication

Investigation & diagnosis

ServiceNow

ITIL processes

Asset management

Stock management

Deployment & installation

Team coordination

Outils

ServiceNow

CMDB

Description du poste

Queensland Government is seeking a Senior Deployment Technician to support the workstation replacement program across sites in Townsville, ensuring timely deployment and asset lifecycle compliance. The role requires strong customer service, ITIL-aligned incident handling, and collaboration with the Deployment Coordinator to deliver devices with quality documentation.

You will engage with clients during run-up and delivery, manage stock and installation, and contribute to asset management