Senior ICT Deployment Technician — On-Site & Remote

Queensland Government; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12.75% superannuation

Leave loading 17.5%

24/7 confidential support

Flexible leave entitlements

Career progression

Internal training opportunities

External training benefits

Job summary

Queensland Health is seeking a Senior Deployment Technician to lead technology deployment across Queensland Health facilities. You will provide on-site and remote technical support, investigate incidents and assist the Deployment Coordinator in team activities to ensure service levels are met.

You will coordinate device deployment, stock and asset management, and contribute to Workplace Services Refresh program initiatives, while delivering high-quality ICT services and documentation.

Qualifications

• Demonstrated technical expertise in managing ICT environments and implementing solutions.
• Ability to deliver high-quality ICT support, prioritise tasks and work with limited supervision.
• Proven ability to resolve ICT issues within defined SLAs and document outcomes.
• Mentoring and developing junior staff while maintaining quality client service.

Responsibilities

• Provide on-site and remote technical assistance to Queensland Health facilities.
• Coordinate device deployment, installation, stock and asset management.
• Investigate and resolve incidents to maintain service levels.
• Support the Deployment Coordinator in team activities and scheduling.
• Contribute to Workplace Services Refresh program initiatives and documentation.

Skills

ICT environment management

Incident resolution

Team support / mentoring

Documentation & reporting

Workload prioritisation

Job description

Queensland Health is seeking a Senior Deployment Technician to lead technology deployment across Queensland Health facilities. You will provide on-site and remote technical support, investigate incidents and assist the Deployment Coordinator in team activities to ensure service levels are met.

You will coordinate device deployment, stock and asset management, and contribute to Workplace Services Refresh program initiatives, while delivering high-quality ICT services and documentation.