Senior Workforce Planner

Building and Plumbing Commission; City of Melbourne; Hybrid; AUD 83,000 - 101,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Building and Plumbing Commission (BPC) is seeking a Senior Workforce Planner on a fixed-term basis to lead strategic and operational workforce planning. You will forecast resource needs, manage rosters, allocate work, and produce performance reports to align staffing with demand.

The role drives continuous improvement and coordinates between operational teams and support services in a hybrid Melbourne setting.

Qualifications

• Experience leading operational reporting and analysing workforce performance data.
• Ability to develop and present meaningful insights to support strategic decisions.
• Minimum three years' workforce management experience within a call centre or comparable environment.
• Experience managing forecasting, scheduling, rostering, and workforce planning processes.

Responsibilities

• Lead forecasting, scheduling and rostering to meet service levels.
• Allocate work and manage staff rosters to optimise productivity.
• Generate performance and capacity reports to guide decisions.
• Standardise and improve workforce planning processes.

Skills

Workforce reporting

Insights & reporting

Workforce management

Forecasting & rostering

Resource coordination

Analytical skills

Job description

Salary from $91,971per annum plus Super Fixed term until 30 June 2027 opportunity Hybrid working model, Melbourne CBD office location

About the Role

We're seeking a Senior Workforce Planner on a fixed term basis until 30 June 2027 to lead strategic and operational workforce planning for the BPC. This role is responsible for forecasting resource needs, developing and managing staff rosters, allocating work, and generating performance and capacity reports. Using data-driven insights and forecasting tools, you'll ensure staffing aligns with operational demands to deliver efficient, high-quality services. You'll also oversee and enhance workforce planning processes, standardise reporting, and adapt strategies to meet evolving organisational needs. As a key liaison between operational teams and support services, you'll drive workforce performance, operational efficiency, and continuous improvement.

What we are looking for

• Demonstrated experience leading operational reporting and analysing workforce performance data.
• Proven ability to develop and present meaningful insights to support strategic decision-making.
• Minimum three years' workforce management experience within a call centre or comparable operational environment.
• Experience managing forecasting, scheduling, rostering, and workforce planning processes.
• Ability to coordinate resources and adapt workforce plans in response to changing operational demands.
• Strong analytical skills with a focus on continuous improvement, service delivery, and operational efficiency.

About the BPC

The Building & Plumbing Commission (BPC) is Victoria's regulator for building and plumbing. It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last. The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.

Commitment to Diversity

We celebrate the diversity of our workforce. The BPC values the differences people bring and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non‑traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. We are committed to providing a safe, inclusive and accessible recruitment process. If you have any accessibility requirements or need adjustments at any stage of the process, please contact us at [e-mail].

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

The BPC operates within the Victorian Public Sector; employment conditions are governed by the Victorian Building Authority Enterprise Agreement 2024. As such Recognition of Prior Service from other VPS agencies should be discussed with the hiring manager as part of the recruitment process.