Senior Workforce Planner

State Government of Victoria, Australia; City of Melbourne; Hybrid; AUD 83,000 - 101,000; Full time

Benefits offered by this job

Hybrid work model

Melbourne CBD office

Job summary

The Building & Plumbing Commission (BPC) in Melbourne is seeking a Senior Workforce Planner on a fixed-term basis until 30 June 2027 to lead strategic and operational workforce planning, forecasting resource needs and managing rosters.

Using data-driven insights, you will align staffing with demand, standardise reporting, and drive continuous improvement across operations and support services.

Qualifications

• Experience leading operational reporting and analysing workforce data.
• Ability to present insights to support strategic decisions.
• At least three years' workforce management experience in call centres or similar environments.
• Experience forecasting, scheduling, rostering and workforce planning processes.
• Ability to coordinate resources and adapt plans to changing demands.
• Strong analytical skills focused on continuous improvement and efficiency.

Responsibilities

• Lead workforce planning for the BPC, including forecasting resource needs.
• Develop and manage staff rosters; allocate work and monitor capacity.
• Produce performance and capacity reports and drive continuous improvement.
• Act as liaison between operations and support services to optimise staffing.

Skills

Workforce analytics

Forecasting

Scheduling & Rostering

Operational reporting

Strategic insights

Workforce management

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/BPC/GLRO/1946890

Take the lead in driving workforce management excellence at BPC through to 30 June 2027!

• Salaryfrom $91,971per annum plus Super

• Fixed term until 30 June 2027 opportunity

• Hybrid working model, Melbourne CBD office location

About the Role:

We're seeking a Senior Workforce Planner on a fixed term basis until 30 June 2027 to lead strategic and operational workforce planning for the BPC. This role is responsible for forecasting resource needs, developing and managing staff rosters, allocating work, and generating performance and capacity reports.

Using data-driven insights and forecasting tools, you'll ensure staffing aligns with operational demands to deliver efficient, high-quality services. You'll also oversee and enhance workforce planning processes, standardise reporting, and adapt strategies to meet evolving organisational needs.

As a key liaison between operational teams and support services, you'll drive workforce performance, operational efficiency, and continuous improvement.

What we are looking for:

• Demonstrated experience leading operational reporting and analysing workforce performance data.

• Proven ability to develop and present meaningful insights to support strategic decision-making.

• Minimum three years' workforce management experience within a call centre or comparable operational environment.

• Experience managing forecasting, scheduling, rostering, and workforce planning processes.

• Ability to coordinate resources and adapt workforce plans in response to changing operational demands.

• Strong analytical skills with a focus on continuous improvement, service delivery, and operational efficiency.

About the BPC

The Building & Plumbing Commission (BPC) is Victoria's regulator for building and plumbing.

It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.

The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest

The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.

Commitment to Diversity

We celebrate the diversity of our workforce.

The BPC values the differences people bring and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers.

We are committed to providing a safe, inclusive and accessible recruitment process. If you have any accessibility requirements or need adjustments at any stage of the process, please contact us at [e-mail] .

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

Applications close Friday 25 September 2026 at 11.59pm