Senior Workers' Comp Claims Advisor – Queensland

Andrews Meat; Ipswich City; On-site; AUD 110,000 - 150,000; Full time

Job summary

JBS Australia offers an exciting Senior Claims Advisor role in Queensland, leading a portfolio of workers compensation claims from lodgement to finalisation. You will provide technical guidance and collaborate with injured workers, leaders, and healthcare providers to ensure safe and sustainable return to work outcomes.

The role emphasizes complex claim assessment, strategy development for challenging cases, and adherence to self-insurance requirements, with strong opportunities to develop

Qualifications

• Significant experience managing Queensland workers compensation claims, including complex matters.
• Strong knowledge of Queensland workers compensation legislation and self-insurance requirements.
• Experience determining liability and managing claims through to finalisation.
• Strong rehabilitation and return-to-work capability.
• Ability to coach and provide technical guidance to other claims professionals.
• Excellent stakeholder management, negotiation and influencing skills.

Responsibilities

• Manage a portfolio of Queensland workers compensation claims from lodgement through to finalisation.
• Make liability decisions and develop strategies for complex and sensitive claims.
• Partner with injured workers, leaders, treating practitioners and rehabilitation providers to achieve safe and sustainable return to work outcomes.
• Develop and review tailored rehabilitation and return to work strategies.
• Review and authorise claim payments and entitlements.
• Provide technical guidance, coaching and mentoring to Claims Advisors.
• Assist with complex claim reviews and team workflow priorities.
• Build trusted relationships across Operations, People & Culture, medical providers, rehabilitation providers and legal representatives.
• Identify opportunities to improve claim quality, processes and the customer experience.

Job description

JBS Australia offers an exciting Senior Claims Advisor role in Queensland, leading a portfolio of workers compensation claims from lodgement to finalisation. You will provide technical guidance and collaborate with injured workers, leaders, and healthcare providers to ensure safe and sustainable return to work outcomes.

The role emphasizes complex claim assessment, strategy development for challenging cases, and adherence to self-insurance requirements, with strong opportunities to develop