Senior Claims Advisor

JBS Australia Pty Limited; Ipswich City; On-site; AUD 110,000 - 150,000; Full time

Job summary

JBS Australia is seeking a Senior Claims Advisor to own a portfolio of Queensland workers compensation claims from lodgement to finalisation, while providing technical guidance to the broader claims team.

This role focuses on liability decisions, rehabilitation strategies and stakeholder collaboration to achieve safe and sustainable return to work outcomes. You will drive improvements in claim quality and processes within our self-insured environment.

Qualifications

• Significant experience managing Queensland workers compensation claims, including complex matters.
• Strong working knowledge of Queensland workers compensation legislation and self-insurance requirements.
• Demonstrated experience determining liability and managing claims through to finalisation.
• Strong rehabilitation and return to work capability.
• The confidence to coach and provide technical guidance to other claims professionals.
• Excellent stakeholder management, negotiation and influencing skills.
• Sound judgement and the ability to communicate difficult decisions clearly.
• Knowledge of relevant medical and legal terminology.
• Ability to manage competing priorities while remaining calm and professional.

Responsibilities

• Manage a portfolio of Queensland workers compensation claims from lodgement through to finalisation.
• Make liability decisions and develop strategies for complex and sensitive claims.
• Partner with injured workers, leaders, treating practitioners and rehabilitation providers to achieve safe and sustainable return to work outcomes.
• Develop and review tailored rehabilitation and return to work strategies.
• Review and authorise claim payments and entitlements.
• Provide technical guidance, coaching and mentoring to Claims Advisors.
• Assist with complex claim reviews and team workflow priorities.
• Build trusted relationships across Operations, People & Culture, medical providers, rehabilitation providers and legal representatives.
• Identify opportunities to improve claim quality, processes and the overall customer experience.
• Support compliance with Queensland workers compensation legislation and self-insurance requirements.

Skills

Senior claims experience

Queensland workers compensation

Stakeholder management

Coaching & mentoring

Liability assessment

Job description

Are you an experienced Workers Compensation professional who enjoys managing complex claims, making sound decisions and helping others build their capability?

JBS Australia is looking for an experienced Senior Claims Advisor to join our Queensland Workers Compensation team. Working within our self-insured environment, you’ll take ownership of a portfolio of claims from lodgement through to finalisation, while providing technical guidance and support to the broader claims team.

This is a great opportunity for someone who enjoys the technical side of claims management but also wants to make a genuine difference to injured workers, return to work outcomes and the way claims are managed.

About the role

As our Senior Claims Advisor, you will:

Manage a portfolio of Queensland workers compensation claims from lodgement through to finalisation.

Make liability decisions and develop strategies for complex and sensitive claims.

Partner with injured workers, leaders, treating practitioners and rehabilitation providers to achieve safe and sustainable return to work outcomes.

Develop and review tailored rehabilitation and return to work strategies.

Review and authorise claim payments and entitlements.

Provide technical guidance, coaching and mentoring to Claims Advisors.

Assist with complex claim reviews and team workflow priorities.

Build trusted relationships across Operations, People & Culture, medical providers, rehabilitation providers and legal representatives.

Identify opportunities to improve claim quality, processes and the overall customer experience.

Support compliance with Queensland workers compensation legislation and self-insurance requirements.

About you

We’re looking for someone who brings:

Significant experience managing Queensland workers compensation claims, including complex and sensitive matters.

Strong working knowledge of Queensland workers compensation legislation and self-insurance requirements.

Demonstrated experience determining liability and managing claims through to finalisation.

Strong rehabilitation and return to work capability.

The confidence to coach and provide technical guidance to other claims professionals.

Excellent stakeholder management, negotiation and influencing skills.

Sound judgement and the ability to make and clearly communicate difficult decisions.

Strong written communication and attention to detail.

Knowledge of relevant medical and legal terminology.

The ability to manage competing priorities while remaining calm and professional.

A practical, proactive and person-focused approach.

Why JBS Australia?

At JBS Australia, you’ll be part of a large and diverse Australian business where workers compensation, rehabilitation and return to work make a genuine difference to our people and operations.

This role offers the opportunity to own complex claims, influence outcomes, support the development of others and contribute to continuous improvement across our Queensland claims function.

If you’re an experienced claims professional ready to step into a senior role with greater technical responsibility and the opportunity to make an impact, we’d love to hear from you.