Senior Platform Manager - Workday

University of Technology Sydney; Sydney; On-site; AUD 192,000 - 204,000; Full time

Benefits offered by this job

Flexible work practices

Parental leave

Salary packaging opportunities

Job summary

University of Technology Sydney is seeking a Senior Platform Manager - Workday to lead the move from project delivery into sustainable operations. You will establish governance, service management, and a capable support function to ensure long-term success.

You will work with implementation partners, Workday, AMS providers, and internal stakeholders to oversee readiness, Hypercare, and ongoing performance, shaping the operating model for this critical enterprise platform.

Qualifications

• Experience in operating Workday and transitioning it from implementation to BAU.
• Proven ability to establish governance, controls and service management practices.
• Experience managing vendors and technology partnerships at scale.
• Strong leadership to build and develop high-performing teams.

Responsibilities

• Lead Workday transition from implementation through Hypercare to BAU.
• Establish and lead the Workday support function, including team development and operational readiness.
• Develop governance frameworks, service management processes and support procedures.
• Manage platform performance, service stability, risk and continuous improvement initiatives.
• Build relationships with Workday, AMS providers, implementation partners and internal stakeholders.
• Oversee vendor and MSP performance to ensure value and quality.
• Act as senior escalation point for major incidents and defects.
• Drive platform enhancements and defect resolution.
• Establish mature service management practices with ServiceNow and Jira.
• Contribute to Workday roadmap and long-term platform strategy.

Skills

Workday operations governance

Service management

Vendor management

Team leadership

Stakeholder engagement

Platform governance

Tools

ServiceNow

Jira

Job description

Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked among Australia's leading universities and located in the heart of Sydney's innovation precinct. With a culturally diverse campus life and extensive international engagement, UTS prepares graduates for the workplaces of today and tomorrow.

UTS is embarking on a major digital transformation and is implementing Workday, a critical enterprise platform that will support Human Resources, Finance, Payroll and other core business functions across the University.

We are seeking an experienced Senior Platform Manager - Workday to play a pivotal leadership role in establishing, governing and evolving the University's Workday platform. This is a unique opportunity to join while Workday is still being implemented and help shape the platform's future from project delivery through Hypercare and into sustainable business-as-usual operations.

About the Team

The Enterprise Platforms team within the Information Technology Unit is responsible for delivering reliable, secure and sustainable enterprise technology services that support the University's strategic and operational objectives.

Working closely with business stakeholders, technology teams and external partners, the team manages critical enterprise platforms and drives continuous improvement to ensure technology investments deliver long‑term value across the University.

About the Role

As Senior Platform Manager - Workday, you will lead the transition of Workday from implementation into ongoing operations, establishing the governance, service management practices and support capability required to ensure long‑term success.

You will work closely with implementation partners, Workday, Application Managed Services (AMS) providers and internal stakeholders to oversee service readiness, Hypercare activities, platform governance and operational performance.

This role offers a rare opportunity to shape the future operating model for one of UTS's most important enterprise platforms while building a high‑performing support function that will underpin Workday's ongoing success.

Key Responsibilities

• Lead Workday's transition from implementation through Hypercare and into business‑as‑usual operations.
• Establish and lead the Workday support function, including team development, operational readiness and capability building.
• Develop governance frameworks, operational controls, service management processes and support procedures for the platform.
• Manage platform performance, service stability, risk management and continuous improvement initiatives.
• Build and maintain strong relationships with Workday, AMS providers, implementation partners and internal stakeholders.
• Oversee vendor and managed service provider performance to ensure value, service quality and operational effectiveness.
• Act as the senior escalation point for major incidents, critical defects and operational issues.
• Drive the prioritisation and delivery of platform enhancements, defect resolution and service improvements.
• Establish and mature service management practices using platforms such as ServiceNow and Jira.
• Contribute to the development of the Workday roadmap and long‑term platform strategy in alignment with University priorities.

About You

To be successful in this role, you will bring:

• Demonstrated experience working with Workday, including platform operations, support, governance and service management.
• Experience transitioning enterprise platforms from implementation through Hypercare and into business‑as‑usual support.
• Significant experience managing enterprise applications or technology platforms within complex organisational environments.
• Strong knowledge of service governance, operational performance management, risk management and continuous improvement practices.
• Proven experience managing vendors, managed service providers and strategic technology partnerships.
• Strong leadership capability, with experience building, leading and developing high‑performing teams.
• Excellent stakeholder engagement and communication skills, with the ability to influence senior leaders and translate business priorities into platform outcomes.
• Experience establishing or evolving enterprise platform operating models, governance frameworks and support capabilities.
• A collaborative and proactive mindset, with a passion for building sustainable services and driving continuous improvement.

Base Salary Range: $192,00 - $204,000 per annum.

This role attracts 17% superannuation in addition to the base salary.

This position is offered on a full-time continuing basis.

UTS staff also benefit from a wide range of employee benefits including flexible work practices, generous parental leave and salary packaging opportunities.

Closing Date: 14 November 2026 of at 11.59 pm (AEST)

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender‑Based Violence 2026, all prospective employees must declare any past investigations relating to gender‑based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors. We appreciate your role in upholding the standards and behaviour expected of our community.

Accessibility

UTS Recruitment is committed to digital accessibility. If you experience any difficulty with the content of our advertising, please let us know so we can ensure our information is accessible to everyone.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway, please contact [e-mail] for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan.