Senior UX Researcher

The Recruitment Hive Pty Ltd; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

The Recruitment Hive Pty Ltd is seeking a Senior UX Researcher to support the design and delivery of user-centred digital products and services for a Commonwealth Government organisation. You will plan and conduct research across the product lifecycle, develop artefacts such as personas and journey maps, and facilitate usability testing with multidisciplinary teams.

Applicants should have experience in human-centred design, accessibility considerations, and ethical research practices within

Qualifications

• Experience planning, conducting and analysing user research for digital products or services.
• Strong human-centred design knowledge and its lifecycle application.
• Awareness of accessibility, inclusive research practices, and ethics.

Responsibilities

• Plan and conduct user research across product/service lifecycle.
• Develop research artefacts: plans, guides, criteria and reports.
• Plan and facilitate usability testing; communicate findings to teams.
• Maintain personas, journey maps and research repositories.
• Support ongoing improvement of user research practices and tools.

Skills

User research planning

Usability testing

Persona development

Accessibility

Ethical research

Job description

• QLD, ACT, VIC, NSW, NT, SA, TAS - Some Work from Home Available
• APS6 equivalent | User Experience | User Research | Usability Testing | Human-Centred Design

Our client, a Commonwealth Government organisation whose focus is to provide support to Australian's living with disability, are seeking an experienced Senior UX Researcher to support the design and delivery of user-centred digital products and services.

Duties of the Senior UX Researcher

• Plan and conduct user research across different stages of the product and service delivery lifecycle;
• Develop research plans, discussion guides, research questions, participant criteria and other research artefacts;
• Plan and facilitate usability testing of concepts, prototypes and digital solutions and communicate findings to multidisciplinary delivery teams;
• Develop and maintain user research artefacts, including personas, journey maps, research reports, insight repositories and other documentation where appropriate;
• Contribute to the continuous improvement of user research practices, tools, standards and ways of working across multidisciplinary teams.

Skills and Experience Required

• Demonstrated experience planning, conducting and analysing user research for digital products or services using a range of qualitative and quantitative research methods;
• Strong understanding of human-centred design and user-centred design principles and their application throughout the delivery lifecycle;
• Strong understanding of accessibility, inclusive research practices and ethical considerations when conducting research with users.
• Experience conducting user research within an Australian Government or similarly complex service delivery environment;
• Experience researching services involving complex user journeys, diverse cohorts or vulnerable users.

Please note, applications close on Monday, 02 November 2026 - 11:00am, Canberra time

Job ID JP 680242 | LH-08250

We Value Diversity

The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people with disability, indigenous, veterans and people of all backgrounds and abilities to express their interest in this role.