Senior Trust & Safety Operations Lead

Amazon; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Private Medical Insurance

Dental & Vision Insurance

Superannuation

Maternity & Parental Leave

Paid Time Off

Employee Discount

Job summary

Twitch is seeking a Senior Trust and Safety Operations Analyst to join the global Trust & Safety team in Sydney. You will help keep communities safe by assessing user reports, reviewing content, and supporting investigations.

This role emphasizes data-driven risk mitigation, collaboration with Policy, Legal, and Engineering teams, and proactive risk detection. You will engage with sensitive content professionally, participate in weekend/holiday shifts, and contribute to continuous process

Qualifications

• 4+ years in compliance program management or equivalent.
• 4+ years in Trust & Safety, Risk Operations, Investigations, or related field.
• Experience investigating complex safety issues and risk-based decisions.
• Ability to engage with sensitive content professionally and use wellness resources.
• Familiarity with data analysis tools or AI-assisted workflows.

Responsibilities

• Assess and act on user reports of policy violations promptly and effectively.
• Prioritize swift action on sensitive community issues including child safety, terrorism and violent extremism.
• Review and assess sensitive content during investigations and enforcement actions.
• Review and respond to internal and external escalations.
• Participate in shift rotation for some weekends and holidays.
• Maintain expert understanding of Twitch policies and internal documentation.
• Contribute insights to support Twitch’s global community.
• Identify areas for improvement using a data-driven approach to mitigate risk.
• Leverage AI tooling and workflows to build efficiencies and streamline processes.
• Lead projects to improve operating model and investigations.

Skills

Compliance program mgmt

Trust & Safety operations

Investigations & crisis management

Data analysis

SQL familiarity

Cross-functional collaboration

Tools

SQL

Data analysis tools

Job description

Twitch is seeking a Senior Trust and Safety Operations Analyst to join the global Trust & Safety team in Sydney. You will help keep communities safe by assessing user reports, reviewing content, and supporting investigations.

This role emphasizes data-driven risk mitigation, collaboration with Policy, Legal, and Engineering teams, and proactive risk detection. You will engage with sensitive content professionally, participate in weekend/holiday shifts, and contribute to continuous process