Data-Driven Trust & Safety Operations Lead

Twitch; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Corporate Health Insurance & Life/PMI

Dental, Vision & Life Insurance

Superannuation or Pension Plan

Maternity & Parental Leave

Paid Time Off & Holidays

Commuter Benefits (on-site)

Amazon Employee Discount

Job summary

Twitch in Sydney is looking for a passionate Trust & Safety Analyst to join our global team and help keep communities safe from online harms. You will assess reports, enforce policies, and support a thriving, creative Twitch environment.

You will work with Policy, Legal, and Engineering partners, handling sensitive content professionally and using data-driven approaches. Some weekend/holiday shifts and wellness resources are available through our safety program.

Qualifications

• 4+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field.
• Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations.
• Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency.

Responsibilities

• Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively
• Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors
• Review and assess sensitive content, including graphic, violent, or disturbing imagery and video as part of investigations, enforcement actions, and third-party engagements
• Review and respond to internal and external escalations
• Participate in shift rotation for some weekends and holidays
• Maintain expert understanding of Twitch's policies, site features, and internal documentation
• Contribute your insight and skills to the Trust & Safety team to support Twitch's global community
• Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk
• Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows
• Lead projects and broader organizational efforts to improve our operating model, conduct more effective investigations, and understand the evolving risk landscape

Skills

Trust & Safety

Risk Operations

Investigations

Content Moderation

Crisis Management

SQL

Data Analysis

Tools

SQL

Job description

Twitch in Sydney is looking for a passionate Trust & Safety Analyst to join our global team and help keep communities safe from online harms. You will assess reports, enforce policies, and support a thriving, creative Twitch environment.

You will work with Policy, Legal, and Engineering partners, handling sensitive content professionally and using data-driven approaches. Some weekend/holiday shifts and wellness resources are available through our safety program.